AF App Email Verification Code Not Received

Update timeline

1. investigating Dec 17, 2025, 03:54 PM UTC

   We are currently investigating reports of members who have personal email addresses through Microsoft (hotmail.com or outlook.com) are not receiving the verification code email when attempting to link their AF Mobile App to their membership.

2. investigating Dec 19, 2025, 03:58 PM UTC

   We continue to investigate reports of members using Microsoft email addresses (e.g., hotmail.com or outlook.com) not receiving verification code emails when attempting to link the AF Mobile App to their membership. Further updates will be shared as available.

3. monitoring Dec 22, 2025, 09:34 PM UTC

   The issue has been addressed, and email delivery is now operating normally. Our teams are continuing to monitor performance to ensure continued stability. No Club action is required at this time.

4. investigating Dec 29, 2025, 05:07 PM UTC

   This issue has re-emerged. Members who have personal email addresses through Microsoft (hotmail.com or outlook.com) may not receive the verification code email when attempting to link their AF Mobile App to their membership. We are working with our service providers to deploy a solution. Further updates will be shared as available.

5. resolved Jan 24, 2026, 12:01 AM UTC

   Changes have been implemented to address the issue impacting verification code email delivery for members using Microsoft email addresses (hotmail.com or outlook.com). Email delivery is operating as expected, and the system is being actively monitored to ensure continued stability. If any additional issues are encountered, please contact Support through the standard support channels. No Club action is required at this time.