Anytime Fitness incident
Jira Service Deck - International Support Ticket Delays
Resolved after 1 hour 35 minutes, affecting Jira Service Desk, on May 7, 2026.
The issue affecting email replies being captured in Jira Service Desk International Support tickets has been resolved. Email replies are now being received and added to tickets as expected. We will continue monitoring to ensure ticket updates continue processing normally.
Affected components
Update timeline
- investigating May 07, 2026, 09:07 PM UTC
We are currently investigating an issue where email replies from members and club staff may not be captured in Jira International Support tickets. At this time, incoming email replies may not appear on affected International Support tickets, which could delay ticket updates and responses. We will continue to monitor the issue and provide updates as more information becomes available.
- resolved May 07, 2026, 10:42 PM UTC
The issue affecting email replies being captured in Jira Service Desk International Support tickets has been resolved. Email replies are now being received and added to tickets as expected. We will continue monitoring to ensure ticket updates continue processing normally.
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