Resolved after 23 hours 43 minutes, affecting Xplor and Online Signup, on April 30, 2026.
The issue impacting online sign-ups has been fully resolved, and all systems are now operating normally. If you continue to experience any lingering issues, please reach out through our standard support channels
Affected components
Update timeline
- investigating Apr 30, 2026, 01:36 PM UTC
We are currently investigating an intermittent issue with online signup in the Japan market. We will provide updates as more information becomes available.
- identified Apr 30, 2026, 04:02 PM UTC
Our investigation confirms that transactions are now being successfully received and processed. Teams are actively tracing transactions end-to-end to identify where delays may still occur. We will provide updates as more information becomes available.
- resolved May 01, 2026, 01:19 PM UTC
The issue impacting online sign-ups has been fully resolved, and all systems are now operating normally. If you continue to experience any lingering issues, please reach out through our standard support channels
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