Resolved after 68 days 23 hours, affecting Club Hub, on February 20, 2026.
After monitoring this past week, this issue appears to be resolved. If you have members who experience trouble using the text option for AF App authentication, please have them submit a support ticket through their app.
Affected components
Update timeline
- investigating Feb 20, 2026, 11:10 PM UTC
We are currently investigating a reported issue where pressing the "invite to app" button in Club Hub iOS is not sending SMS messages. If you are experiencing this issue, please instruct the member to download it directly from the app store.
- identified Feb 27, 2026, 10:35 PM UTC
We have identified the issue and are working with our provider to resolve this issue. Please continue to instruct members to download the app directly from the app store. We apologize for the inconvenience.
- monitoring Apr 22, 2026, 02:45 PM UTC
We’ve identified that SMS app invite messages may be blocked by some mobile carriers without prior opt-in. To ensure delivery and compliance, the option to Invite to App by SMS text will be removed from Club Hub iOS. This does not impact the AF App, members can still download and use it as normal. Please reference the Franchise Notice below for additional information: https://resourcecenter.sebrands.com/af/blog/2026/04/eliminating-sms-text-option-from-invite-to-app-methods
- resolved Apr 30, 2026, 10:35 PM UTC
After monitoring this past week, this issue appears to be resolved. If you have members who experience trouble using the text option for AF App authentication, please have them submit a support ticket through their app.
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