Resolved after 3 days 23 hours, affecting International Software Support and ProVision Security and 1 more, on January 9, 2026.
We have identified the upstream issues that were resulting in Jira ticket throttling for international teams. We will continue to monitor the results for stability.
Affected components
Update timeline
- investigating Jan 09, 2026, 01:51 PM UTC
We are currently investigating an issue where Jira tickets submitted through the AF app aren't flowing as expected. Further updates will be shared as we isolate this issue.
- monitoring Jan 12, 2026, 03:38 PM UTC
We have identified the upstream issues that were resulting in Jira ticket throttling for international teams. We will continue to monitor the results for stability.
- resolved Jan 13, 2026, 01:43 PM UTC
This incident has been resolved.
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