Is Anytime Fitness down?

We are currently investigating an issue affecting email verification in the Anytime Fitness mobile app. Some members may encounter an error when entering their email address and selecting "Send Code to Email," preventing them from completing the verification process. Our teams are actively working to identify the cause and resolve the issue. We will provide additional updates as more information becomes available.

Our teams have implemented a fix to address the email verification issue in the Anytime Fitness mobile app. Members should no longer encounter errors when selecting "Send Code to Email" and will now receive the intended email verification code to complete the verification process. We will continue monitoring to ensure the fix is working as expected.

Our teams have confirmed that the email verification issue in the Anytime Fitness mobile app has been resolved. Members should no longer encounter errors when selecting "Send Code to Email" and should now receive the intended email verification code to complete the verification process. We have completed monitoring and confirmed that the functionality is working as expected. If members continue to experience issues, please submit a support ticket for further assistance.

ClubWise is currently investigating an issue affecting UK clubs where certain member payments did not receive the expected payment window before a late fee was applied. As a result, some members may have been charged a late fee incorrectly. ClubWise is working to identify all affected members, and correct impacted accounts. We will provide another update as more information becomes available.

The issue affecting certain member payments at UK clubs has now been resolved. ClubWise has completed the necessary corrections for all impacted members, including removing any incorrectly applied late fees and write-off charges. For members who had already made payments, affected clubs have been notified and provided with instructions to process refunds or apply membership freezes to correct the charges for the following month. All corrections were completed ahead of the next payment collection cycle, ensuring members will not be charged an incorrect amount. No further action is required unless your club has been contacted with specific instructions from ClubWise.

We are investigating a sync issue between ABC and our systems that is causing certain agreements to remain in a Pending or New status. Impact: Reactivated members may be delayed in syncing back to Active status in Club Hub. Members who were previously 30 Days Past Due and have resolved their billing issues may be delayed in syncing back to Active status in Club Hub. ABC is currently investigating the issue and manually syncing affected agreements that are currently in a Pending or New status. Members showing as Pending can still create their app account and access the gym. We will provide another update as more information becomes available.

The sync issue between ABC and our systems that caused certain agreements to remain in a Pending or New status has been resolved. ABC has completed the necessary syncing for affected agreements, and member statuses should now update as expected in Club Hub. Members who were impacted, including reactivated members and members who resolved previous billing issues, should now reflect the appropriate Active status.

We are currently investigating an issue affecting some Android users when accessing their AF Access Pass through the AF App. Affected users may experience an endless loading screen or receive an “Unable to load this pass” message when attempting to open their Access Pass. As a workaround, users who have already added their Access Pass to Google Wallet can open Google Wallet directly to access their pass. Our teams are continuing to investigate the issue and will provide another update as more information becomes available.

Our teams have deployed an app update to address the issue affecting Android users accessing their AF Access Pass through the AF App. Users should update to the latest version of the AF App to receive the update. Access Pass functionality has been restored, and our teams are monitoring the service to confirm continued stability. We will provide a final update once monitoring is complete.

The issue affecting Android users accessing their AF Access Pass through the AF App has been resolved. Users should update to the latest version of the AF App to ensure they receive the update. If you continue to experience an issue, please submit a support ticket.

We have identified an issue affecting some term memberships set to auto-renew in Canada. Impact The first billing cycle may not process as expected when a term membership transitions to an open-ended membership. Previously processed payments are not impacted. Our teams are reviewing potentially affected memberships and evaluating the applicable billing periods. We will provide another update as more information becomes available.

ABC has corrected the impacted membership agreements and resolved the issue affecting term memberships in Canada. The affected billing periods have been addressed, and no further action is required at this time.