AI feature outage

Update timeline

1. investigating Sep 02, 2026, 08:24 AM UTC

   We're currently investigating a full outage of AI features on the platform.

2. identified Sep 02, 2026, 08:40 AM UTC

   We've identified the issue and are applying fixes to resolve the outage.

3. monitoring Sep 02, 2026, 08:51 AM UTC

   The outage has been resolved and the AI features work again. We're still monitoring the features to make sure they are fully performant again.

4. resolved Sep 02, 2026, 09:04 AM UTC

   The incident has been resolved.

5. resolved Sep 02, 2026, 09:07 AM UTC

   All systems are operation again.

6. identified Sep 02, 2026, 09:17 AM UTC

   The incident reoccurred before the root cause could be completly erradicated. We have identified the issue and the permanent fix will soon be released

7. monitoring Sep 02, 2026, 09:45 AM UTC

   We've deployed the fix and are monitoring systems in case the incident reoccurs

8. investigating Sep 02, 2026, 10:33 AM UTC

   We observed that the performance of the system post hot fix is still degrade. We continue to investigate where the cause of the issue is to identify the quickest path to restore the service completely.

9. identified Sep 02, 2026, 11:40 AM UTC

   We are working on a fix to avoid large files for being requeued for processing while they are still being processed. This should provide relief to the situation and allow us to identify next steps to address all root causes

10. investigating Sep 02, 2026, 12:49 PM UTC

    We have restored the service to it's nominal level of performance and identified what triggers the issue. However we still don't have a permanent fix for it. The next incident update should be expected by the end of the day (around 5PM CEST). The request to all customers for now is to not upload large files for processing (for example, excel files with hundreds of thousands of rows).

11. identified Sep 02, 2026, 02:47 PM UTC

    We're implementing fixes to prevent processing issues with large files. Due to the complexity of the work, we expect these fixes to be released tomorrow by midday (CEST) The next update can be expected by tomorrow morning.

12. identified Sep 03, 2026, 08:06 AM UTC

    We have made several improvements to the stability of the platform and expect 5 more to be completed today. The platform continues to be stable, as long as large files are not submitted for processing. The next incident update should be expected by the end of the day (around 5PM CEST). The request to all customers for now is to not upload large files for processing (for example, excel files with hundreds of thousands of rows).

13. identified Sep 03, 2026, 04:11 PM UTC

    The last platform fix to completely resolve this incident is almost complete and we expect it to be done by 12pm CEST tomorrow. The platform continues to be stable, as long as large files are not submitted for processing. The request to all customers for now is to not upload large files for processing (for example, excel files with hundreds of thousands of rows).

14. resolved Sep 04, 2026, 01:08 PM UTC

    Final fixes have been deployed to production and the resulting performance of document processing increase. Now even large files are able to be processed rapidly without blocking other documents.