Altapay experienced a minor incident on July 19, 2025 affecting Altapay, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jul 19, 2025, 06:39 PM UTC
Type: Incident Affected Components: Processing Jul 19, 20:06:14 GMT+0 - Resolved - This incident has been resolved. Jul 19, 19:58:26 GMT+0 - Monitoring - A fix has been implemented by Nets and we are monitoring the results. Jul 19, 18:39:53 GMT+0 - Investigating - A processing issue towards Nets has been identified. Impact: Currently most of the payments that are processed with Nets as acquirer are affected; Update: processing danish cards with other acquirers is also affected. Cause: The problem has been identified to be caused by Nets processing platform; Actions towards solving the issue is ongoing and we will keep you updated. We apologize for any inconvenience this issue is causing.