AlsoEnergy Outage History

AlsoEnergy degraded · 1 active incident View live status →

AlsoEnergy had 37 outages in the last 2 years totaling 2630h 21m of downtime — averaging 1.5 incidents per month.

There were 37 AlsoEnergy outages since August 21, 2024 totaling 2630h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.alsoenergy.com

Major May 5, 2026

We are currently experiencing connectivity issues with PowerTrack

Detected by Pingoru
May 05, 2026, 07:26 AM UTC
Resolved
May 05, 2026, 01:27 PM UTC
Duration
6h 1m
Affected: User Interface (HTML)Data Ingest
Timeline · 5 updates
  1. investigating May 05, 2026, 07:26 AM UTC

    We are currently investigating this issue.

  2. monitoring May 05, 2026, 07:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 05, 2026, 10:58 AM UTC

    PowerTrack connectivity has been restored. Data ingestion for some sites is still catching up and may show a short delay.

  4. monitoring May 05, 2026, 11:01 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 05, 2026, 01:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 23, 2026

Data Ingest Delay

Detected by Pingoru
Apr 23, 2026, 01:08 PM UTC
Resolved
Apr 23, 2026, 03:49 PM UTC
Duration
2h 41m
Affected: Data Ingest
Timeline · 2 updates
  1. identified Apr 23, 2026, 01:08 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 23, 2026, 03:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2026

LGate modem data delay

Detected by Pingoru
Apr 17, 2026, 09:09 PM UTC
Resolved
Apr 20, 2026, 09:17 PM UTC
Duration
3d
Affected: LGate
Timeline · 2 updates
  1. investigating Apr 17, 2026, 09:09 PM UTC

    We are investigating delays with some LGate modems.

  2. resolved Apr 20, 2026, 09:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026

Modem Heartbeat Delay

Detected by Pingoru
Mar 13, 2026, 03:56 PM UTC
Resolved
Mar 13, 2026, 10:56 PM UTC
Duration
7h
Affected: Modem Heartbeats non-VPN-cloudModem heartbeats - Cloud
Timeline · 2 updates
  1. investigating Mar 13, 2026, 03:56 PM UTC

    Some customers may experience a delay with their modem heartbeats.

  2. resolved Mar 13, 2026, 10:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2026

Data Delay from CatM Meters

Detected by Pingoru
Feb 04, 2026, 08:43 PM UTC
Resolved
Feb 05, 2026, 02:59 PM UTC
Duration
18h 16m
Affected: CatM Meter
Timeline · 2 updates
  1. identified Feb 04, 2026, 08:43 PM UTC

    We are currently working on resolving the data delay with our CatM Meters. We thank you for your patience as we work to resolve this issue.

  2. resolved Feb 05, 2026, 02:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 19, 2025

Data Ingest delay on PL1K sites coming to LocusNoc,

Detected by Pingoru
Dec 19, 2025, 02:32 PM UTC
Resolved
Dec 21, 2025, 04:10 PM UTC
Duration
2d 1h
Affected: Data Ingests
Timeline · 3 updates
  1. investigating Dec 19, 2025, 02:32 PM UTC

    We are currently experiencing communication issues between few PL1K sites coming to LocusNoc, and our team is working to restore connectivity.

  2. investigating Dec 21, 2025, 04:10 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 21, 2025, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2025

Degraded Web Page Performance in PowerTrack

Detected by Pingoru
Nov 25, 2025, 04:00 PM UTC
Resolved
Nov 27, 2025, 02:15 AM UTC
Duration
1d 10h
Affected: User Interface (HTML)
Timeline · 3 updates
  1. investigating Nov 25, 2025, 04:00 PM UTC

    We are seeing degraded performance when viewing web pages within PowerTrack.

  2. investigating Nov 25, 2025, 11:44 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 27, 2025, 02:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 24, 2025

Degraded Performance in PowerTrack

Detected by Pingoru
Nov 24, 2025, 08:50 PM UTC
Resolved
Nov 25, 2025, 02:15 AM UTC
Duration
5h 24m
Affected: User Interface (HTML)
Timeline · 2 updates
  1. investigating Nov 24, 2025, 08:50 PM UTC

    We are seeing degraded performance when viewing web pages within PowerTrack. A maintenance is being scheduled for tonight, 11/24/2025 at 6:00 PM MT to address the issue.

  2. resolved Nov 25, 2025, 02:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 5, 2025

Data Ingest Delays

Detected by Pingoru
Nov 05, 2025, 03:10 PM UTC
Resolved
Nov 06, 2025, 02:39 PM UTC
Duration
23h 28m
Affected: Data Ingest
Timeline · 6 updates
  1. investigating Nov 05, 2025, 03:10 PM UTC

    Some customers may experience data ingestion delays. We are currently investigating the issue.

  2. monitoring Nov 05, 2025, 04:28 PM UTC

    We've identified the issue and implemented the fix. We are monitoring the situation and waiting for the data backlog to catch up.

  3. investigating Nov 05, 2025, 06:35 PM UTC

    We are continuing to investigate issues with data ingest delays.

  4. investigating Nov 05, 2025, 11:07 PM UTC

    We've identified and resolved an issue that prevented files and hardware lists from loading properly. The problem was caused by scheduled maintenance that temporarily affected access to our datastore for the hardware lists and files. Functionality for loading these objects is now restored. We are continuing to investigate the data ingest delay.

  5. monitoring Nov 06, 2025, 04:29 AM UTC

    We've identified and resolved an issue that was causing delays in data ingest. Your sites and devices are now recovering and automatically backfilling missing data from the affected period. You should not experience any data loss or gaps. We appreciate your patience.

  6. resolved Nov 06, 2025, 02:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Data Ingestion Impacted Due to Outage at Cloud Service Provider

Detected by Pingoru
Oct 20, 2025, 08:31 AM UTC
Resolved
Oct 22, 2025, 01:43 PM UTC
Duration
2d 5h
Affected: Data IngestData Ingests
Timeline · 6 updates
  1. investigating Oct 20, 2025, 08:31 AM UTC

    Data Ingestion is currently severely impacted due to regional outages at AWS. We are closely monitoring the situation and will provide updates as we learn more.

  2. investigating Oct 20, 2025, 01:22 PM UTC

    Critical AWS services required for data ingestion to function are still down. We continue to monitor this outage and will provide update as we learn more.

  3. identified Oct 20, 2025, 07:21 PM UTC

    Data ingest continues to be critically impacted. However, we are seeing initial signs of recovery of critical AWS services. We appreciate everyone's patience as we continue to navigate this global outage.

  4. monitoring Oct 20, 2025, 09:00 PM UTC

    Data ingest has begun recovery. We are now processing through the significant backlog of data.

  5. monitoring Oct 21, 2025, 07:26 AM UTC

    We are continuing to process through the large backlog of data caused by the AWS outage. Some customers may experience data delays up to several hours until we finish processing the entirety of the data.

  6. resolved Oct 22, 2025, 01:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 8, 2025

Unexpected Alert Activation

Detected by Pingoru
Oct 08, 2025, 04:52 PM UTC
Resolved
Oct 09, 2025, 03:31 AM UTC
Duration
10h 39m
Affected: Alerts - Device to Server CommunicationsAlerts - Device to Server Communications
Timeline · 2 updates
  1. identified Oct 08, 2025, 04:52 PM UTC

    We've identified a condition in some alert configurations resulting in unexpected activation. A maintenance event is currently being scheduled to address the condition.

  2. resolved Oct 09, 2025, 03:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 21, 2025

Data Ingest Delay in EU Region

Detected by Pingoru
Sep 21, 2025, 02:32 PM UTC
Resolved
Sep 22, 2025, 11:50 AM UTC
Duration
21h 17m
Affected: Campbell Scientific Data IngestPMCE Ingest
Timeline · 4 updates
  1. investigating Sep 21, 2025, 02:32 PM UTC

    We are experiencing data ingest delays in the EU regions. We are currently investigating the issue and will provide updates soon.

  2. identified Sep 21, 2025, 03:34 PM UTC

    We identified the issue and implemented the fix into our data ingest infrastructure. We are now monitoring the situation and expect the data backlog to be fully resolved shortly.

  3. monitoring Sep 21, 2025, 03:35 PM UTC

    We identified the issue and implemented the fix into our data ingest infrastructure. We are now monitoring the situation and expect the data backlog to be fully resolved shortly.

  4. resolved Sep 22, 2025, 11:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 11, 2025

LocusNOC login issues.

Detected by Pingoru
Sep 11, 2025, 10:44 PM UTC
Resolved
Sep 12, 2025, 10:04 AM UTC
Duration
11h 19m
Affected: User Interface
Timeline · 3 updates
  1. investigating Sep 11, 2025, 10:44 PM UTC

    We are investigating user reports of login problems

  2. monitoring Sep 12, 2025, 06:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 12, 2025, 10:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 15, 2025

Ingest delay in LocusNOC impacting CatM devices

Detected by Pingoru
Jul 15, 2025, 02:28 PM UTC
Resolved
Jul 21, 2025, 04:07 PM UTC
Duration
6d 1h
Affected: CatM Meter
Timeline · 3 updates
  1. investigating Jul 15, 2025, 02:28 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 17, 2025, 03:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 21, 2025, 04:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2025

Ingest issue on AcquiSuites Sites

Detected by Pingoru
Jun 25, 2025, 03:39 PM UTC
Resolved
Jun 25, 2025, 09:03 PM UTC
Duration
5h 23m
Affected: Obvius Ingest
Timeline · 2 updates
  1. investigating Jun 25, 2025, 03:39 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 25, 2025, 09:03 PM UTC

    The issue has been identified and a fix has been implemented.

Read the full incident report →

Notice May 22, 2025

Delay in ingest.

Detected by Pingoru
May 22, 2025, 01:29 AM UTC
Resolved
May 22, 2025, 03:32 PM UTC
Duration
14h 3m
Affected: PL1K Data ProcessingPM2K Data ProcessingData Ingest
Timeline · 2 updates
  1. investigating May 22, 2025, 01:29 AM UTC

    There is an ingest issue that is causing a delay in processing which is affecting a subset of sites. We are working to resolve the ingest issue.

  2. resolved May 22, 2025, 03:32 PM UTC

    The issue has been identified and a fix has been implemented.

Read the full incident report →

Minor May 9, 2025

Ingest Delay

Detected by Pingoru
May 09, 2025, 02:47 AM UTC
Resolved
May 26, 2025, 08:01 AM UTC
Duration
17d 5h
Affected: Data Ingest
Timeline · 4 updates
  1. investigating May 09, 2025, 02:47 AM UTC

    We are currently investigating this issue.

  2. identified May 12, 2025, 03:50 PM UTC

    The issue has been identified and a fix has been implemented.

  3. monitoring May 12, 2025, 04:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 26, 2025, 08:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2025

Delay in solaredge api ingests

Detected by Pingoru
May 05, 2025, 05:22 PM UTC
Resolved
May 14, 2025, 05:16 PM UTC
Duration
8d 23h
Affected: Data Ingest
Timeline · 2 updates
  1. identified May 05, 2025, 05:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved May 14, 2025, 05:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 26, 2025

Delay in Ingestion

Detected by Pingoru
Apr 26, 2025, 05:02 PM UTC
Resolved
May 05, 2025, 05:15 PM UTC
Duration
9d
Affected: Data Ingest
Timeline · 2 updates
  1. investigating Apr 26, 2025, 05:02 PM UTC

    There is an ingest issue that is causing a delay in processing which is affecting a subset of sites. We are working to resolve the ingest issue

  2. resolved May 05, 2025, 05:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 24, 2025

Delays in processing.

Detected by Pingoru
Apr 24, 2025, 06:29 PM UTC
Resolved
Apr 26, 2025, 05:01 PM UTC
Duration
1d 22h
Affected: Data Ingest
Timeline · 3 updates
  1. monitoring Apr 24, 2025, 06:29 PM UTC

    There is an ingest issue that is causing a delay in processing which is affecting a subset of sites. We are working to resolve the ingest issue.

  2. identified Apr 26, 2025, 04:56 PM UTC

    There is an ingest issue that is causing a delay in processing which is affecting a subset of sites. We are working to resolve the ingest issue.

  3. resolved Apr 26, 2025, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2025

PTWeb Reporting degraded performance

Detected by Pingoru
Apr 21, 2025, 06:11 PM UTC
Resolved
Apr 21, 2025, 09:29 PM UTC
Duration
3h 17m
Timeline · 2 updates
  1. investigating Apr 21, 2025, 06:11 PM UTC

    Report Queue is currently very high. Any user who tries to generate a report will have the request pending in a queue, and it will be completed once the queue is cleared.

  2. resolved Apr 21, 2025, 09:29 PM UTC

    All reporting issues have been resolved.

Read the full incident report →