AlsoEnergy incident

Data Ingestion Impacted Due to Outage at Cloud Service Provider

Critical Resolved View vendor source →

AlsoEnergy experienced a critical incident on October 20, 2025 affecting Data Ingest and Data Ingests, lasting 2d 5h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:31 AM UTC
Resolved
Oct 22, 2025, 01:43 PM UTC
Duration
2d 5h
Detected by Pingoru
Oct 20, 2025, 08:31 AM UTC

Affected components

Data IngestData Ingests

Update timeline

  1. investigating Oct 20, 2025, 08:31 AM UTC

    Data Ingestion is currently severely impacted due to regional outages at AWS. We are closely monitoring the situation and will provide updates as we learn more.

  2. investigating Oct 20, 2025, 01:22 PM UTC

    Critical AWS services required for data ingestion to function are still down. We continue to monitor this outage and will provide update as we learn more.

  3. identified Oct 20, 2025, 07:21 PM UTC

    Data ingest continues to be critically impacted. However, we are seeing initial signs of recovery of critical AWS services. We appreciate everyone's patience as we continue to navigate this global outage.

  4. monitoring Oct 20, 2025, 09:00 PM UTC

    Data ingest has begun recovery. We are now processing through the significant backlog of data.

  5. monitoring Oct 21, 2025, 07:26 AM UTC

    We are continuing to process through the large backlog of data caused by the AWS outage. Some customers may experience data delays up to several hours until we finish processing the entirety of the data.

  6. resolved Oct 22, 2025, 01:43 PM UTC

    This incident has been resolved.