AlsoEnergy experienced a minor incident on June 10, 2026 affecting LGate, lasting 101d 15h. The incident has been resolved; the full update timeline is below.
Affected components
LGate
Update timeline
- identified Jun 10, 2026, 10:08 PM UTC
We are currently working on resolving the data delay with our CatM Meters. We thank you for your patience as we work to resolve this issue.
- identified Jun 15, 2026, 02:28 PM UTC
We are actively working with our vendor partners to upgrade the CatM data processing infrastructure. We appreciate your patience as we work to improve performance.
- resolved Sep 20, 2026, 01:55 PM UTC
We appreciate everyone's patience while we worked with our vendors to improve performance and stability in our systems. We finished implementing infrastructure and process changes. Our customers should see notable performance improvements and fewer data delays.