AlsoEnergy experienced a minor incident on March 13, 2026 affecting Modem Heartbeats non-VPN-cloud and Modem heartbeats - Cloud, lasting 7h. The incident has been resolved; the full update timeline is below.
Affected components
Modem Heartbeats non-VPN-cloudModem heartbeats - Cloud
Update timeline
- investigating Mar 13, 2026, 03:56 PM UTC
Some customers may experience a delay with their modem heartbeats.
- resolved Mar 13, 2026, 10:56 PM UTC
This incident has been resolved.