AlsoEnergy Outage History

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Pingoru has recorded 51 incidents for AlsoEnergy: 22 in the last 12 months and 5 in the last 90 days.

Source: status.alsoenergy.com

51incidents recorded
22last 12 months
5last 90 days
5 daystypical duration
Incidents per month
012AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct5%
Pingoru began tracking AlsoEnergy in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026275 of 720 (10%)
May 202616 of 744 (1%)
June 20261336 of 720 (47%)
July 202611 of 744 (0%)
August 2026213 of 744 (2%)
September 202614 of 720 (1%)
October 2026231 of 590 (5%)

Incidents, newest first

Minor May 5, 2025 Delay in solaredge api ingests 8d 23h Data Ingest

Started May 05, 2025, 05:22 PM UTC· resolved May 14, 2025, 05:16 PM UTC

  1. identified May 05, 2025, 05:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved May 14, 2025, 05:16 PM UTC

    This incident has been resolved.

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Minor April 26, 2025 Delay in Ingestion 9d Data Ingest

Started Apr 26, 2025, 05:02 PM UTC· resolved May 05, 2025, 05:15 PM UTC

  1. investigating Apr 26, 2025, 05:02 PM UTC

    There is an ingest issue that is causing a delay in processing which is affecting a subset of sites. We are working to resolve the ingest issue

  2. resolved May 05, 2025, 05:15 PM UTC

    This incident has been resolved.

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Minor April 24, 2025 Delays in processing. 1d 22h Data Ingest

Started Apr 24, 2025, 06:29 PM UTC· resolved Apr 26, 2025, 05:01 PM UTC

  1. monitoring Apr 24, 2025, 06:29 PM UTC

    There is an ingest issue that is causing a delay in processing which is affecting a subset of sites. We are working to resolve the ingest issue.

  2. identified Apr 26, 2025, 04:56 PM UTC

    There is an ingest issue that is causing a delay in processing which is affecting a subset of sites. We are working to resolve the ingest issue.

  3. resolved Apr 26, 2025, 05:01 PM UTC

    This incident has been resolved.

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Minor April 21, 2025 PTWeb Reporting degraded performance 3h 17m

Started Apr 21, 2025, 06:11 PM UTC· resolved Apr 21, 2025, 09:29 PM UTC

  1. investigating Apr 21, 2025, 06:11 PM UTC

    Report Queue is currently very high. Any user who tries to generate a report will have the request pending in a queue, and it will be completed once the queue is cleared.

  2. resolved Apr 21, 2025, 09:29 PM UTC

    All reporting issues have been resolved.

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Minor April 7, 2025 AWS Draker VPN de-graded Health 58m Campbell Scientific Data Ingest

Started Apr 07, 2025, 01:10 AM UTC· resolved Apr 07, 2025, 02:08 AM UTC

  1. investigating Apr 07, 2025, 01:10 AM UTC

    Currently AWS Draker VPN de-graded Health.

  2. resolved Apr 07, 2025, 02:08 AM UTC

    The tunnels are since bounced and healthy. No customer or application impact noticed.

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Minor March 29, 2025 PowerTrack Maintenance 3d 5h Campbell Scientific Data Ingest, Cell Modem Data Processing, Data Ingest, Alerts - Device to Server Communications

Started Mar 29, 2025, 01:05 PM UTC· resolved Apr 01, 2025, 07:01 PM UTC

  1. investigating Mar 29, 2025, 01:05 PM UTC

    We continue to see degraded performance with some of our services. Customers would experience: - Delays in Cell Modems heartbeats. - Heartbeat alerts - Draker sites may have a delay in ingest along with SMAFTP and custom FTP sites. - Data Backlog and delay in processing - Delays with OPC sites Impacted Systems: - PowerTrackWeb - Draker

  2. monitoring Mar 29, 2025, 11:41 PM UTC

    We will be performing some additional maintenance to improve our the performance of our PowerTrack Systems. Start Time: India: 04/01/2025, 09:30:00 GMT+5:30 Eastern: 04/01/2025, 24:00:00 EDT Pacific: 03/31/2025, 21:00:00 PDT

  3. monitoring Apr 01, 2025, 04:22 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Apr 01, 2025, 01:50 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 01, 2025, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 26, 2025 Agency Reports issues 4d 22h

Started Mar 26, 2025, 07:19 PM UTC· resolved Mar 31, 2025, 05:44 PM UTC

  1. investigating Mar 26, 2025, 07:19 PM UTC

    We have observed a decline in the performance of our agency reporting services. Our team is actively engaged and assessing the issue. This impacts: PTWeb Agency Reports

  2. identified Mar 26, 2025, 07:43 PM UTC

    We have determined the issue is isolated to one customer due to changes made on the customer side. We are working with the customer to resolve. the issue.

  3. resolved Mar 31, 2025, 05:44 PM UTC

    The issue is isolated to PJM and changes to PJM side. Closing this status and will monitor the progress directly with the customer.

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Minor March 15, 2025 Ingest Delay on Powertrack EU and US 4d 14h SOAP API, PL1K Data Processing, PM2K Data Processing, PM2K Data Processing and 2 more

Started Mar 15, 2025, 01:36 PM UTC· resolved Mar 20, 2025, 03:54 AM UTC

  1. identified Mar 15, 2025, 01:36 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Mar 15, 2025, 04:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 15, 2025, 04:43 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 20, 2025, 03:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2025 Delays in processing certain sites 3d 16h DECK SMA, PVGuard to Powertrack Data Pipeline, Deck to PowerTrack Data Pipeline

Started Mar 11, 2025, 09:20 PM UTC· resolved Mar 15, 2025, 01:32 PM UTC

  1. investigating Mar 11, 2025, 09:20 PM UTC

    We are currently investigating an issue were certain devices are showing behind in reporting

  2. monitoring Mar 11, 2025, 11:28 PM UTC

    The issue was identified and a fix has been rolled out and put in place. Backfill operations will be a part of the next steps.

  3. resolved Mar 15, 2025, 01:32 PM UTC

    This incident has been resolved.

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Minor February 20, 2025 Ingest Delay on Powertrack EU 1h 40m REST API, PVGuard to Powertrack Data Pipeline, PMCE Ingest

Started Feb 20, 2025, 01:13 PM UTC· resolved Feb 20, 2025, 02:54 PM UTC

  1. monitoring Feb 20, 2025, 01:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Feb 20, 2025, 02:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 10, 2025 Issues connecting to the web portal. 3h 9m REST API, SOAP API, Cell Modem Data Processing, User Interface (HTML) and 1 more

Started Feb 10, 2025, 03:12 PM UTC· resolved Feb 10, 2025, 06:22 PM UTC

  1. investigating Feb 10, 2025, 03:12 PM UTC

    We are investigating an issue with connections to the interface. We will update this message once the investigation has been completed.

  2. monitoring Feb 10, 2025, 04:45 PM UTC

    We identified and issue with an application and system is stable, we are continuing to monitor this issue.

  3. resolved Feb 10, 2025, 06:22 PM UTC

    The issue has not reoccurred, we are closing the incident.

Read the full incident report →

Major December 18, 2024 Data ingest delays 89d Cell Modem Data Processing, PVGuard to Powertrack Data Pipeline, Modem heartbeats - Cloud

Started Dec 18, 2024, 04:13 PM UTC· resolved Mar 17, 2025, 05:00 PM UTC

  1. identified Dec 18, 2024, 04:13 PM UTC

    We are currently experiencing data delays and have identified the issue. We will provide more information as soon as possible.

  2. monitoring Dec 18, 2024, 10:33 PM UTC

    We encountered an issue with a process that resulted in a backlog of data. The issue has been identified and resolved, and we are currently monitoring the backlog to ensure smooth processing.

  3. identified Dec 19, 2024, 04:38 PM UTC

    We are currently experiencing data delays and have identified the issue. We will provide more information as soon as possible.

  4. monitoring Dec 20, 2024, 02:18 AM UTC

    We have expanded our infrastructure resources and are actively monitoring system performance. Our primary focus remains on resolving the backlog issue, and we are diligently working towards its resolution.

  5. resolved Mar 17, 2025, 05:00 PM UTC

    This incident has been resolved

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Minor December 17, 2024 A small number of residential devices not communicating 93d 21h CatM Meter

Started Dec 17, 2024, 07:28 PM UTC· resolved Mar 21, 2025, 04:29 PM UTC

  1. identified Dec 17, 2024, 07:28 PM UTC

    Following the scheduled maintenance, a small number of customer residential devices are experiencing communication issues with the platform. We are actively collaborating with our third-party partner to investigate the problem and will provide updates as we have more information.

  2. resolved Mar 21, 2025, 04:29 PM UTC

    All known infrastructural issues are resolved. Any additional meters that have issues identified will be addressed through dedicated case tickets.

Read the full incident report →