AlsoEnergy had 37 outages in the last 2 years totaling 7762h 28m of downtime — averaging 1.5 incidents per month.
There were 37 AlsoEnergy outages since August 21, 2024 totaling 7762h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.
Currently AWS Draker VPN de-graded Health.
The tunnels are since bounced and healthy. No customer or application impact noticed.
We continue to see degraded performance with some of our services. Customers would experience: - Delays in Cell Modems heartbeats. - Heartbeat alerts - Draker sites may have a delay in ingest along with SMAFTP and custom FTP sites. - Data Backlog and delay in processing - Delays with OPC sites Impacted Systems: - PowerTrackWeb - Draker
We will be performing some additional maintenance to improve our the performance of our PowerTrack Systems. Start Time: India: 04/01/2025, 09:30:00 GMT+5:30 Eastern: 04/01/2025, 24:00:00 EDT Pacific: 03/31/2025, 21:00:00 PDT
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We have observed a decline in the performance of our agency reporting services. Our team is actively engaged and assessing the issue. This impacts: PTWeb Agency Reports
We have determined the issue is isolated to one customer due to changes made on the customer side. We are working with the customer to resolve. the issue.
The issue is isolated to PJM and changes to PJM side. Closing this status and will monitor the progress directly with the customer.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating an issue were certain devices are showing behind in reporting
The issue was identified and a fix has been rolled out and put in place. Backfill operations will be a part of the next steps.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue with connections to the interface. We will update this message once the investigation has been completed.
We identified and issue with an application and system is stable, we are continuing to monitor this issue.
The issue has not reoccurred, we are closing the incident.
We are currently investing an issue with API services on EU environments
A service connector for other services was found to be in a bad state. Once restarted and the supporting service the issue resolved. We are continuing to monitor the services and consider this issue resolved.
Closing this issue after monitoring the services.
We are currently experiencing data delays and have identified the issue. We will provide more information as soon as possible.
We encountered an issue with a process that resulted in a backlog of data. The issue has been identified and resolved, and we are currently monitoring the backlog to ensure smooth processing.
We are currently experiencing data delays and have identified the issue. We will provide more information as soon as possible.
We have expanded our infrastructure resources and are actively monitoring system performance. Our primary focus remains on resolving the backlog issue, and we are diligently working towards its resolution.
This incident has been resolved
Following the scheduled maintenance, a small number of customer residential devices are experiencing communication issues with the platform. We are actively collaborating with our third-party partner to investigate the problem and will provide updates as we have more information.
All known infrastructural issues are resolved. Any additional meters that have issues identified will be addressed through dedicated case tickets.
There is an issue with installing the PowerTrack Android application. We are aware and currently working with Google to re-authenticate the Android OS Version of the app
We have successfully resolved the authentication issue with Google and the Android OS Version of the app is now available within the play store.
An issue has been identified where third party transmission to carrier SMS gateway have been blocked. If possible, Stem advises affected customers update/add an email for monitoring impactful alerts until a fix can be determined and implemened.
This has been resolved