AlsoEnergy experienced a minor incident on November 5, 2025 affecting Data Ingest, lasting 23h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2025, 03:10 PM UTC
Some customers may experience data ingestion delays. We are currently investigating the issue.
- monitoring Nov 05, 2025, 04:28 PM UTC
We've identified the issue and implemented the fix. We are monitoring the situation and waiting for the data backlog to catch up.
- investigating Nov 05, 2025, 06:35 PM UTC
We are continuing to investigate issues with data ingest delays.
- investigating Nov 05, 2025, 11:07 PM UTC
We've identified and resolved an issue that prevented files and hardware lists from loading properly. The problem was caused by scheduled maintenance that temporarily affected access to our datastore for the hardware lists and files. Functionality for loading these objects is now restored. We are continuing to investigate the data ingest delay.
- monitoring Nov 06, 2025, 04:29 AM UTC
We've identified and resolved an issue that was causing delays in data ingest. Your sites and devices are now recovering and automatically backfilling missing data from the affected period. You should not experience any data loss or gaps. We appreciate your patience.
- resolved Nov 06, 2025, 02:39 PM UTC
This incident has been resolved.