AlsoEnergy experienced a major incident on August 9, 2026 affecting REST API and SOAP API and 1 more component, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
REST APISOAP APIUser Interface (HTML)Public Display EndpointsPVGuard to Powertrack Data PipelineData Ingest
Update timeline
- investigating Aug 09, 2026, 02:36 AM UTC
Customers in the EU may experience data delays. We are actively investigating the issue.
- identified Aug 09, 2026, 04:35 AM UTC
The EU PowerTrack environment is currently experiencing a major outage. We have identified the issue and are working with our service providers to implement a resolution. We thank you for your patience as we work to bring our systems back up.
- monitoring Aug 09, 2026, 05:46 AM UTC
A fix has been implemented. We are now processing through the backlog of data which has accumulated during the outage. We expect the data backlog to be processed within the next few hours.
- resolved Aug 09, 2026, 06:13 AM UTC
This incident has been resolved.