AlsoEnergy Outage History
AlsoEnergy is up right nowPingoru has recorded 51 incidents for AlsoEnergy: 22 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 75 of 720 (10%) |
| May 2026 | 1 | 6 of 744 (1%) |
| June 2026 | 1 | 336 of 720 (47%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 2 | 13 of 744 (2%) |
| September 2026 | 1 | 4 of 720 (1%) |
| October 2026 | 2 | 31 of 511 (6%) |
Incidents, newest first
Notice October 15, 2026 Degraded Ingest for SCADA Devices 3h SOAP API, Data Ingest
Started Oct 15, 2026, 05:56 PM UTC· resolved Oct 15, 2026, 08:57 PM UTC
- investigating Oct 15, 2026, 05:56 PM UTC
We are currently investigating this issue.
- identified Oct 15, 2026, 06:33 PM UTC
Issue has been identified and we currently monitoring.
- resolved Oct 15, 2026, 08:57 PM UTC
Issue has been resolved. We will continue to actively monitor this service.
Major September 26, 2026 PowerTrack Inaccessible 4h 12m User Interface (HTML), Public Display Endpoints
Started Sep 26, 2026, 03:08 PM UTC· resolved Sep 26, 2026, 07:21 PM UTC
- investigating Sep 26, 2026, 03:08 PM UTC
The PowerTrack website is currently inaccessible. We are aware of the issue and are working to resolve it.
- monitoring Sep 26, 2026, 03:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2026, 07:21 PM UTC
This incident has been resolved.
Minor August 20, 2026 delays to ingest powertrack 9h 27m Data Ingest
Started Aug 20, 2026, 04:25 PM UTC· resolved Aug 21, 2026, 01:53 AM UTC
- investigating Aug 20, 2026, 04:25 PM UTC
We are investigating an issue in Powertrack, this may cause some delays in ingest.
- identified Aug 20, 2026, 06:49 PM UTC
Our dev team has identified the issue and are working toward a resolution.
- resolved Aug 21, 2026, 01:53 AM UTC
This incident has been resolved.
Major August 9, 2026 Data delay for PowerTrack EU 3h 36m REST API, SOAP API, User Interface (HTML), Public Display Endpoints and 2 more
Started Aug 09, 2026, 02:36 AM UTC· resolved Aug 09, 2026, 06:13 AM UTC
- investigating Aug 09, 2026, 02:36 AM UTC
Customers in the EU may experience data delays. We are actively investigating the issue.
- identified Aug 09, 2026, 04:35 AM UTC
The EU PowerTrack environment is currently experiencing a major outage. We have identified the issue and are working with our service providers to implement a resolution. We thank you for your patience as we work to bring our systems back up.
- monitoring Aug 09, 2026, 05:46 AM UTC
A fix has been implemented. We are now processing through the backlog of data which has accumulated during the outage. We expect the data backlog to be processed within the next few hours.
- resolved Aug 09, 2026, 06:13 AM UTC
This incident has been resolved.
Minor July 14, 2026 Data Ingest Delay 58m Data Ingests
Started Jul 14, 2026, 09:23 AM UTC· resolved Jul 14, 2026, 10:22 AM UTC
- identified Jul 14, 2026, 09:23 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 14, 2026, 10:22 AM UTC
This incident has been resolved.
Minor June 10, 2026 Data Delay from CatM Meters 101d 15h LGate
Started Jun 10, 2026, 10:08 PM UTC· resolved Sep 20, 2026, 01:55 PM UTC
- identified Jun 10, 2026, 10:08 PM UTC
We are currently working on resolving the data delay with our CatM Meters. We thank you for your patience as we work to resolve this issue.
- identified Jun 15, 2026, 02:28 PM UTC
We are actively working with our vendor partners to upgrade the CatM data processing infrastructure. We appreciate your patience as we work to improve performance.
- resolved Sep 20, 2026, 01:55 PM UTC
We appreciate everyone's patience while we worked with our vendors to improve performance and stability in our systems. We finished implementing infrastructure and process changes. Our customers should see notable performance improvements and fewer data delays.
Major May 5, 2026 We are currently experiencing connectivity issues with PowerTrack 6h 1m User Interface (HTML), Data Ingest
Started May 05, 2026, 07:26 AM UTC· resolved May 05, 2026, 01:27 PM UTC
- investigating May 05, 2026, 07:26 AM UTC
We are currently investigating this issue.
- monitoring May 05, 2026, 07:36 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 05, 2026, 10:58 AM UTC
PowerTrack connectivity has been restored. Data ingestion for some sites is still catching up and may show a short delay.
- monitoring May 05, 2026, 11:01 AM UTC
We are continuing to monitor for any further issues.
- resolved May 05, 2026, 01:27 PM UTC
This incident has been resolved.
Minor April 17, 2026 LGate modem data delay 3d LGate
Started Apr 17, 2026, 09:09 PM UTC· resolved Apr 20, 2026, 09:17 PM UTC
- investigating Apr 17, 2026, 09:09 PM UTC
We are investigating delays with some LGate modems.
- resolved Apr 20, 2026, 09:17 PM UTC
This incident has been resolved.
Minor March 13, 2026 Modem Heartbeat Delay 7h Modem Heartbeats non-VPN-cloud, Modem heartbeats - Cloud
Started Mar 13, 2026, 03:56 PM UTC· resolved Mar 13, 2026, 10:56 PM UTC
- investigating Mar 13, 2026, 03:56 PM UTC
Some customers may experience a delay with their modem heartbeats.
- resolved Mar 13, 2026, 10:56 PM UTC
This incident has been resolved.
Minor January 23, 2026 Data Ingest delay on enphase devices coming to LocusNoc 40m Enphase
Started Jan 23, 2026, 11:53 AM UTC· resolved Jan 23, 2026, 12:33 PM UTC
- investigating Jan 23, 2026, 11:53 AM UTC
We are currently investigating this issue.
- resolved Jan 23, 2026, 12:33 PM UTC
This incident has been resolved.
Minor December 19, 2025 Data Ingest delay on PL1K sites coming to LocusNoc, 2d 1h Data Ingests
Started Dec 19, 2025, 02:32 PM UTC· resolved Dec 21, 2025, 04:10 PM UTC
- investigating Dec 19, 2025, 02:32 PM UTC
We are currently experiencing communication issues between few PL1K sites coming to LocusNoc, and our team is working to restore connectivity.
- investigating Dec 21, 2025, 04:10 PM UTC
We are continuing to investigate this issue.
- resolved Dec 21, 2025, 04:10 PM UTC
This incident has been resolved.
Minor November 25, 2025 Degraded Web Page Performance in PowerTrack 1d 10h User Interface (HTML)
Started Nov 25, 2025, 04:00 PM UTC· resolved Nov 27, 2025, 02:15 AM UTC
- investigating Nov 25, 2025, 04:00 PM UTC
We are seeing degraded performance when viewing web pages within PowerTrack.
- investigating Nov 25, 2025, 11:44 PM UTC
We are continuing to investigate this issue.
- resolved Nov 27, 2025, 02:15 AM UTC
This incident has been resolved.
Minor November 24, 2025 Degraded Performance in PowerTrack 5h 24m User Interface (HTML)
Started Nov 24, 2025, 08:50 PM UTC· resolved Nov 25, 2025, 02:15 AM UTC
- investigating Nov 24, 2025, 08:50 PM UTC
We are seeing degraded performance when viewing web pages within PowerTrack. A maintenance is being scheduled for tonight, 11/24/2025 at 6:00 PM MT to address the issue.
- resolved Nov 25, 2025, 02:15 AM UTC
This incident has been resolved.
Minor November 5, 2025 Data Ingest Delays 23h 28m Data Ingest
Started Nov 05, 2025, 03:10 PM UTC· resolved Nov 06, 2025, 02:39 PM UTC
- investigating Nov 05, 2025, 03:10 PM UTC
Some customers may experience data ingestion delays. We are currently investigating the issue.
- monitoring Nov 05, 2025, 04:28 PM UTC
We've identified the issue and implemented the fix. We are monitoring the situation and waiting for the data backlog to catch up.
- investigating Nov 05, 2025, 06:35 PM UTC
We are continuing to investigate issues with data ingest delays.
- investigating Nov 05, 2025, 11:07 PM UTC
We've identified and resolved an issue that prevented files and hardware lists from loading properly. The problem was caused by scheduled maintenance that temporarily affected access to our datastore for the hardware lists and files. Functionality for loading these objects is now restored. We are continuing to investigate the data ingest delay.
- monitoring Nov 06, 2025, 04:29 AM UTC
We've identified and resolved an issue that was causing delays in data ingest. Your sites and devices are now recovering and automatically backfilling missing data from the affected period. You should not experience any data loss or gaps. We appreciate your patience.
- resolved Nov 06, 2025, 02:39 PM UTC
This incident has been resolved.
Critical October 20, 2025 Data Ingestion Impacted Due to Outage at Cloud Service Provider 2d 5h Data Ingest, Data Ingests
Started Oct 20, 2025, 08:31 AM UTC· resolved Oct 22, 2025, 01:43 PM UTC
- investigating Oct 20, 2025, 08:31 AM UTC
Data Ingestion is currently severely impacted due to regional outages at AWS. We are closely monitoring the situation and will provide updates as we learn more.
- investigating Oct 20, 2025, 01:22 PM UTC
Critical AWS services required for data ingestion to function are still down. We continue to monitor this outage and will provide update as we learn more.
- identified Oct 20, 2025, 07:21 PM UTC
Data ingest continues to be critically impacted. However, we are seeing initial signs of recovery of critical AWS services. We appreciate everyone's patience as we continue to navigate this global outage.
- monitoring Oct 20, 2025, 09:00 PM UTC
Data ingest has begun recovery. We are now processing through the significant backlog of data.
- monitoring Oct 21, 2025, 07:26 AM UTC
We are continuing to process through the large backlog of data caused by the AWS outage. Some customers may experience data delays up to several hours until we finish processing the entirety of the data.
- resolved Oct 22, 2025, 01:43 PM UTC
This incident has been resolved.
Notice October 8, 2025 Unexpected Alert Activation 10h 39m Alerts - Device to Server Communications, Alerts - Device to Server Communications
Started Oct 08, 2025, 04:52 PM UTC· resolved Oct 09, 2025, 03:31 AM UTC
- identified Oct 08, 2025, 04:52 PM UTC
We've identified a condition in some alert configurations resulting in unexpected activation. A maintenance event is currently being scheduled to address the condition.
- resolved Oct 09, 2025, 03:31 AM UTC
This incident has been resolved.
Minor September 21, 2025 Data Ingest Delay in EU Region 21h 17m Campbell Scientific Data Ingest, PMCE Ingest
Started Sep 21, 2025, 02:32 PM UTC· resolved Sep 22, 2025, 11:50 AM UTC
- investigating Sep 21, 2025, 02:32 PM UTC
We are experiencing data ingest delays in the EU regions. We are currently investigating the issue and will provide updates soon.
- identified Sep 21, 2025, 03:34 PM UTC
We identified the issue and implemented the fix into our data ingest infrastructure. We are now monitoring the situation and expect the data backlog to be fully resolved shortly.
- monitoring Sep 21, 2025, 03:35 PM UTC
We identified the issue and implemented the fix into our data ingest infrastructure. We are now monitoring the situation and expect the data backlog to be fully resolved shortly.
- resolved Sep 22, 2025, 11:50 AM UTC
This incident has been resolved.
Major September 11, 2025 LocusNOC login issues. 11h 19m User Interface
Started Sep 11, 2025, 10:44 PM UTC· resolved Sep 12, 2025, 10:04 AM UTC
- investigating Sep 11, 2025, 10:44 PM UTC
We are investigating user reports of login problems
- monitoring Sep 12, 2025, 06:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2025, 10:04 AM UTC
This incident has been resolved.
Minor August 6, 2025 We are currently experiencing data ingest delays which should be resolved shortly. 3h 7m Data Ingest
Started Aug 06, 2025, 01:03 PM UTC· resolved Aug 06, 2025, 04:11 PM UTC
- monitoring Aug 06, 2025, 01:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2025, 04:11 PM UTC
This incident has been resolved.
Minor July 30, 2025 We are currently experiencing data delays. Our team is actively working to resolve the issue. 3h 4m Data Ingest
Started Jul 30, 2025, 07:48 PM UTC· resolved Jul 30, 2025, 10:52 PM UTC
- investigating Jul 30, 2025, 07:48 PM UTC
We are currently investigating this issue.
- resolved Jul 30, 2025, 10:52 PM UTC
Issues with delayed data have been resolved.
Major July 15, 2025 Ingest delay in LocusNOC impacting CatM devices 6d 1h CatM Meter
Started Jul 15, 2025, 02:28 PM UTC· resolved Jul 21, 2025, 04:07 PM UTC
- investigating Jul 15, 2025, 02:28 PM UTC
We are currently investigating this issue.
- monitoring Jul 17, 2025, 03:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2025, 04:07 PM UTC
This incident has been resolved.
Minor June 25, 2025 Ingest issue on AcquiSuites Sites 5h 23m Obvius Ingest
Started Jun 25, 2025, 03:39 PM UTC· resolved Jun 25, 2025, 09:03 PM UTC
- investigating Jun 25, 2025, 03:39 PM UTC
We are currently investigating this issue.
- resolved Jun 25, 2025, 09:03 PM UTC
The issue has been identified and a fix has been implemented.
Major June 2, 2025 Ingest Delay in Power Track US 52d 3h Data Ingest
Started Jun 02, 2025, 01:27 PM UTC· resolved Jul 24, 2025, 05:00 PM UTC
- investigating Jun 02, 2025, 01:27 PM UTC
We are currently investigating this issue.
- monitoring Jun 02, 2025, 05:07 PM UTC
The issue has been identified and resolved. We will continue to monitoring this until all device data has been backfilled.
- monitoring Jun 02, 2025, 05:10 PM UTC
We are continuing to monitor for any further issues.
- investigating Jun 05, 2025, 11:22 PM UTC
We are investigating an issue causing delays. After monitoring, we are looking back into this initial issue.
- identified Jun 10, 2025, 07:44 AM UTC
The issue has been identified and a fix is being implemented.
- investigating Jun 12, 2025, 01:54 PM UTC
We are currently investigating this issue.
- identified Jun 14, 2025, 06:24 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 16, 2025, 02:05 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 19, 2025, 08:24 PM UTC
We're continuing to monitor system performance and are seeing steady improvements in the sites that are currently backlogged. Thank you for your patience.
- monitoring Jun 20, 2025, 12:49 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 21, 2025, 03:07 AM UTC
Scheduled maintenance work resulted in our primary servers reporting severely degraded performance processing incoming data. Upon further investigation, the degradation was ultimately tracked to one of our replicated databases experiencing increased CPU and i/o pressure. Our teams continued the investigation and narrowed the performance issue to a configuration item limiting the memory usage of the replicated server. On 6/13/2025 at 22:00 MST, the configuration was updated, and the replicated database was recycled, allowing the database to return to normal operating conditions. As the system returned to normal processing speeds, it has been continuing to bring the backlogged data up to our servers to be available on our platform. We are aware of sites with remaining backlogged data and are working to provide additional capacity to bring them up to date.
- monitoring Jun 21, 2025, 02:02 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 23, 2025, 06:44 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 26, 2025, 07:11 PM UTC
Our data operations have returned to normal operating conditions, we are continuing to monitor
- investigating Jun 27, 2025, 01:54 PM UTC
We are currently investigating this issue.
- identified Jun 27, 2025, 02:39 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 30, 2025, 01:40 PM UTC
We have identified and addressed the issue affecting our data ingest, we are currently working on increasing the ingest capacity to address data backlog
- monitoring Jul 02, 2025, 02:17 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 04, 2025, 10:45 AM UTC
The implemented fix remains in place and is being closely monitored.
- monitoring Jul 08, 2025, 07:26 AM UTC
System stability remains consistent. Monitoring efforts are ongoing to ensure no recurrence of the issue.
- monitoring Jul 11, 2025, 02:42 PM UTC
We’re observing steady system performance with no further issues reported. Monitoring efforts are ongoing to ensure continued stability.
- investigating Jul 21, 2025, 01:43 PM UTC
We are currently investigating this issue.
- investigating Jul 24, 2025, 04:59 PM UTC
We are continuing to investigate this issue.
- resolved Jul 24, 2025, 05:00 PM UTC
This incident has been resolved.
Notice May 22, 2025 Delay in ingest. 14h 3m PL1K Data Processing, PM2K Data Processing, Data Ingest
Started May 22, 2025, 01:29 AM UTC· resolved May 22, 2025, 03:32 PM UTC
- investigating May 22, 2025, 01:29 AM UTC
There is an ingest issue that is causing a delay in processing which is affecting a subset of sites. We are working to resolve the ingest issue.
- resolved May 22, 2025, 03:32 PM UTC
The issue has been identified and a fix has been implemented.
Minor May 9, 2025 Ingest Delay 17d 5h Data Ingest
Started May 09, 2025, 02:47 AM UTC· resolved May 26, 2025, 08:01 AM UTC
- investigating May 09, 2025, 02:47 AM UTC
We are currently investigating this issue.
- identified May 12, 2025, 03:50 PM UTC
The issue has been identified and a fix has been implemented.
- monitoring May 12, 2025, 04:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 26, 2025, 08:01 AM UTC
This incident has been resolved.