AlertSite incident

Austin, TX Monitoring Location Decommissioning.

Notice Resolved View vendor source →

AlertSite experienced a notice incident on July 15, 2025, lasting 55d 5h. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 09:17 AM UTC
Resolved
Sep 08, 2025, 02:51 PM UTC
Duration
55d 5h
Detected by Pingoru
Jul 15, 2025, 09:17 AM UTC

Update timeline

  1. identified Jul 15, 2025, 09:17 AM UTC

    The data center in which we host monitors in Austin, TX is closing, so we need to change monitoring sites. Our nearest alternative location is in Dallas, TX - LeaseWeb, about 200 miles away. If you currently use the Austin site then by default, we will automatically redirect your traffic from Austin to Dallas on August 27. If you would like to choose another location, then please do so ahead of that time.

  2. monitoring Aug 28, 2025, 10:17 AM UTC

    All monitors previously running in the Austin location have been moved to the Dallas location. If you would like to choose a different location, you are welcome to do so. We will continue monitoring the setup for the next 48 hours. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

  3. resolved Sep 08, 2025, 02:51 PM UTC

    This incident has been resolved.