Ongoing since 02:13 PM UTC, affecting AlayaCare Cloud Application - US and AlayaCare Cloud Application - US (AlayaCare Cloud Application - US — US Data Center).
Our team has identified and applied a fix as of 09:46 ET, and the system performance has returned to normal. While we continue to monitor the situation, the platform remains fully operational. A root cause analysis will be shared within 7 business days.
Affected components
Update timeline
- investigating Nov 12, 2026, 02:13 PM UTC
We are currently experiencing a service degradation with AlayaCare’s web application. Users may experience longer than usual wait times and error messages. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience.
- identified Nov 12, 2026, 02:47 PM UTC
We are still experiencing a service degradation affecting AlayaCare’s web application. Users may notice slower performance, increased wait times, or intermittent error messages. Our team is actively investigating the issue and working to identify the root cause. We will continue to monitor the situation closely and provide further updates as more information becomes available. Thank you for your continued patience.
- monitoring Nov 12, 2026, 03:10 PM UTC
Our team has identified and applied a fix as of 09:46 ET, and the system performance has returned to normal. While we continue to monitor the situation, the platform remains fully operational. A root cause analysis will be shared within 7 business days.
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