Akeneo experienced a minor incident on December 20, 2024 affecting UI and REST API, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 20, 2024, 01:04 PM UTC
Customers are reporting jobs not being executed, on europe region. We are investigating and will provide further information as soon as we have them.
- identified Dec 20, 2024, 01:16 PM UTC
The problem has been identified and a fix is being implemented. It impacts all regions, preventing jobs from being executed.
- monitoring Dec 20, 2024, 01:36 PM UTC
Job execution is now being resumed across all regions. We are closely monitoring the situation to ensure stability and will provide further updates if necessary. Thank you for your understanding.
- resolved Dec 20, 2024, 03:31 PM UTC
The issue affecting job execution has been fully resolved. All systems are now functioning as expected. Thank you for your patience and understanding while we worked to address this matter.