Akeneo experienced a minor incident on January 10, 2025 affecting UI and REST API, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 10, 2025, 10:30 PM UTC
Users are reporting a performance degradation on PIM jobs. We can observe signs of such delays for a small portion of our customers, in all regions. We are investigating and will send an additional update as soon as possible. Diagnosis: impacted users may observe extended job execution time in comparison to expected execution time. Thank you for your understanding and your patience while we are processing this issue.
- resolved Jan 13, 2025, 05:33 PM UTC
After thorough investigation, we have determined that PIM job performance has been operating as usual, without any actual degradation. The delays initially reported were due to improvable performance indicators, which incorrectly suggested performance issues. These indicators will be reviewed and refined to prevent similar misinterpretations in the future. We apologize for any confusion caused and thank you for your patience and understanding as we worked to resolve this matter.