Akeneo experienced a notice incident on February 24, 2025 affecting UI and REST API, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
UIREST API
Update timeline
- resolved Feb 24, 2025, 03:08 PM UTC
Starting at 1:55 PM CET, some customers experienced errors when accessing Akeneo PIM via the UI. Our investigation determined that 1.6% of incoming requests were affected, across all regions and various use cases. We identified the root cause and deployed a fix, fully resolving the issue by 3:00 PM CET. Throughout the incident, customer data remained safe and unaffected. We apologize for any inconvenience caused and appreciate your patience while we worked on the resolution.