Akeneo incident

Network Errors on Google Cloud Platform Impacting Akeneo BigCommerce and Shopify Apps

Critical Resolved View vendor source →

Akeneo experienced a critical incident on May 7, 2025 affecting Akeneo App for Shopify, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 08:41 AM UTC
Resolved
May 07, 2025, 10:00 AM UTC
Duration
1h 19m
Detected by Pingoru
May 07, 2025, 08:41 AM UTC

Affected components

Akeneo App for Shopify

Update timeline

  1. identified May 07, 2025, 08:41 AM UTC

    We are currently investigating network errors on Google Cloud Platform (GCP) impacting our Akeneo BigCommerce and Shopify Apps. All environments and customers are affected. We are working with GCP to identify potential mitigations. Further updates will be provided as they become available. We apologize for any inconvenience this may cause.

  2. monitoring May 07, 2025, 09:40 AM UTC

    The incident has been mitigated by Google Cloud Platform, all apps are now accessible. We are monitoring the status of our services before closing this issue.

  3. resolved May 07, 2025, 10:00 AM UTC

    The incident has been resolved, and the scheduled differential product synchronization has been relaunched on all impacted apps.