Akeneo experienced a minor incident on May 23, 2025 affecting UI and REST API, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
UIREST API
Update timeline
- identified May 23, 2025, 10:26 AM UTC
We are currently experiencing a service disruption with Generative AI functionality. Our team is working to identify the root cause and implement a solution. Serenity, and Growth users may be affected. We will send an additional update as soon as possible. We apologize for the inconvenience, and thank you for your patience while we resolve the matter.
- identified May 23, 2025, 10:30 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 23, 2025, 10:45 AM UTC
A fix has been implemented, and we are monitoring the situation.
- resolved May 23, 2025, 11:10 AM UTC
This incident has now been resolved.