Akeneo incident
Partial outage due to third-party service provider.
Akeneo experienced a major incident on June 12, 2025 affecting UI and REST API, lasting 14h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 07:10 PM UTC
Our services are currently experiencing partial outage as a result of an outage on service provider Google Cloud Services(https://status.cloud.google.com/).
- identified Jun 12, 2025, 07:12 PM UTC
The issue has been identified.
- identified Jun 12, 2025, 07:33 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 12, 2025, 07:52 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 13, 2025, 06:14 AM UTC
The recent Google Cloud service incident (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) has been officially closed. All Google Cloud products used by Akeneo were fully recovered as of June 12th at 22:45 CEST (13:45 PDT). Our platform has been operating normally since June 12th at 22:30 CEST, with latency on both the PIM UI and API returning to expected levels. We continue to monitor the situation closely. We apologize for any inconvenience caused during the incident.
- resolved Jun 13, 2025, 09:28 AM UTC
The incident is now fully resolved. There was no data loss or corruption during the incident. The main visible impact on Akeneo PIM was increased latency when accessing both the API and the UI, across all regions. We will continue to monitor our systems to ensure ongoing stability and performance.