Resolved after 1 hour 55 minutes, affecting Supplier Data Manager, on November 6, 2026.
Job processing on Supplier Data Manager has been operating normally since the fix was applied, and the jobs that failed during this incident have been re-run. We apologize for the disruption. If a job still shows an error, please run it again or contact support.
Affected components
Update timeline
- investigating Nov 06, 2026, 10:29 PM UTC
Jobs on Supplier Data Manager are currently failing to process. Our team is identifying. Updates will be posted here as they become available.
- identified Nov 06, 2026, 11:05 PM UTC
We have identified the cause of the job processing failures and are implementing a fix. Job processing remains unavailable for all customers. We will post another update as soon as service is restored.
- monitoring Nov 07, 2026, 12:02 AM UTC
A fix has been applied and job processing on Supplier Data Manager has resumed. Our team is re-running the jobs that failed during this incident. If a job you need still shows an error, please run it again or contact support. Existing data was not affected. We are monitoring to confirm service is stable and will post a final update once confirmed.
- resolved Nov 07, 2026, 12:25 AM UTC
Job processing on Supplier Data Manager has been operating normally since the fix was applied, and the jobs that failed during this incident have been re-run. We apologize for the disruption. If a job still shows an error, please run it again or contact support.
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