airSlate Outage History

airSlate is up right now

airSlate had 10 outages in the last 2 years totaling 49h 38m of downtime — averaging 0.4 incidents per month.

There were 10 airSlate outages since September 22, 2025 totaling 49h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.airslate.com

Major July 13, 2026

Issue with PDF editor: new fields cannot be added, existing fields function improperly

Detected by Pingoru
Jul 13, 2026, 12:38 PM UTC
Resolved
Jul 13, 2026, 02:13 PM UTC
Duration
1h 34m
Affected: Web
Timeline · 2 updates
  1. investigating Jul 13, 2026, 12:38 PM UTC

    We are currently having issues with the PDF editor. New fields may not be added, and existing ones may behave improperly during the signing session. Our team is already working on resolving the issue. We are sorry for the inconvenience.

  2. resolved Jul 13, 2026, 02:13 PM UTC

    The issue has been resolved. All systems operate as expected now.

Read the full incident report →

Critical June 24, 2026

Unscheduled platform maintenance

Detected by Pingoru
Jun 24, 2026, 02:47 PM UTC
Resolved
Jun 25, 2026, 11:03 AM UTC
Duration
20h 15m
Affected: Web
Timeline · 3 updates
  1. investigating Jun 24, 2026, 02:47 PM UTC

    Our platform is currently undergoing unscheduled maintenance. You may see bots failing, and documents intermittently not loading. Our team is doing their best to speed up the maintenance course. We are sorry for the inconvenience.

  2. monitoring Jun 24, 2026, 05:31 PM UTC

    The maintenance has been completed. All systems are back to normal operations. Our team continues to monitor the performance.

  3. resolved Jun 25, 2026, 11:03 AM UTC

    All failures that occurred during maintenance have been reprocessed.

Read the full incident report →

Minor April 24, 2026

Links to fill take longer time to load

Detected by Pingoru
Apr 24, 2026, 07:55 PM UTC
Resolved
Apr 24, 2026, 09:50 PM UTC
Duration
1h 55m
Affected: Web
Timeline · 3 updates
  1. investigating Apr 24, 2026, 07:55 PM UTC

    We are currently having issues with the links to fill documents. Page may not load ad time out. Our team is already investigating the problem.

  2. monitoring Apr 24, 2026, 09:19 PM UTC

    The system was stabilized, we are currently monitoring the performance.

  3. resolved Apr 24, 2026, 09:50 PM UTC

    The incident was resolved. All systems operate as expected.

Read the full incident report →

Critical April 14, 2026

Log in may not work, workflows are not displayed

Detected by Pingoru
Apr 14, 2026, 11:59 AM UTC
Resolved
Apr 14, 2026, 12:46 PM UTC
Duration
46m
Affected: Web
Timeline · 2 updates
  1. investigating Apr 14, 2026, 11:59 AM UTC

    We are currently having issues with logging in to the workspaces, especially using socials and Google. Our team is already working on the resolution. We are sorry for inconveniences.

  2. resolved Apr 14, 2026, 12:46 PM UTC

    The issue was fully resolved. All services operate as expected now.

Read the full incident report →

Major January 15, 2026

Editing workflows may not work intermittently

Detected by Pingoru
Jan 15, 2026, 02:59 PM UTC
Resolved
Jan 15, 2026, 03:08 PM UTC
Duration
9m
Affected: Web
Timeline · 2 updates
  1. investigating Jan 15, 2026, 02:59 PM UTC

    We are currently having issues with editing workflows. You can face "Ouch it's not you, it's us" error. Our team is already investigating the issue

  2. resolved Jan 15, 2026, 03:08 PM UTC

    The incident has been resolved. 'Edit' option is available, and no errors should pop up.

Read the full incident report →

Minor October 28, 2025

Intermittent 500th errors throughout the platform

Detected by Pingoru
Oct 28, 2025, 04:10 PM UTC
Resolved
Oct 28, 2025, 07:49 PM UTC
Duration
3h 38m
Affected: APIWeb
Timeline · 2 updates
  1. investigating Oct 28, 2025, 04:10 PM UTC

    The previous issue with 500th errors has reoccurred. Our team is hands on resolving the problem.

  2. resolved Oct 28, 2025, 07:49 PM UTC

    The incident has been resolved. All services are up and running.

Read the full incident report →

Minor October 28, 2025

"Limits reached" error and general platform slowdown

Detected by Pingoru
Oct 28, 2025, 01:05 PM UTC
Resolved
Oct 28, 2025, 03:29 PM UTC
Duration
2h 23m
Affected: Web
Timeline · 4 updates
  1. investigating Oct 28, 2025, 01:05 PM UTC

    We are currently experiencing a general platform slowdown and a "limits reached" error. Our team is working to resolve this problem as soon as possible.

  2. monitoring Oct 28, 2025, 02:04 PM UTC

    The root cause of the issue has been identified, and a fix has been rolled out. We are monitoring the situation.

  3. identified Oct 28, 2025, 02:35 PM UTC

    The issue continues with the 500th error reproducing on the workflow creation step. Our team continues to diligently work on solution delivery.

  4. resolved Oct 28, 2025, 03:29 PM UTC

    The incident has been resolved. All services operate normally now. Thank you for your continuous patience.

Read the full incident report →

Minor October 20, 2025

Degraded platform performance due to cloud provider AWS in US region

Detected by Pingoru
Oct 20, 2025, 03:35 PM UTC
Resolved
Oct 21, 2025, 08:44 AM UTC
Duration
17h 8m
Affected: Web
Timeline · 2 updates
  1. investigating Oct 20, 2025, 03:35 PM UTC

    We are recovering from the major outage on AWS side. You may receive occasional Opps errors and face other issues while using the product. Our team monitors the health of our AWS instance and is working to recover as soon as possible.

  2. resolved Oct 21, 2025, 08:44 AM UTC

    The incident has been resolved on AWS side, all services successfully recovered.

Read the full incident report →

Major October 14, 2025

Website takes longer to respond

Detected by Pingoru
Oct 14, 2025, 07:04 PM UTC
Resolved
Oct 14, 2025, 08:13 PM UTC
Duration
1h 9m
Affected: Web
Timeline · 2 updates
  1. monitoring Oct 14, 2025, 07:04 PM UTC

    We are having issues with general platform slowdown, pages can load significantly longer, the errors regarding limits reaching can pop up during the signing session. We are diligently working on issue resolution. We are very sorry for the inconveniences.

  2. resolved Oct 14, 2025, 08:13 PM UTC

    This incident has been resolved. All systems are operating normally.

Read the full incident report →

Major September 22, 2025

"Fill out" button is absent from documents run by the users with Fillers role

Detected by Pingoru
Sep 22, 2025, 07:02 PM UTC
Resolved
Sep 22, 2025, 07:39 PM UTC
Duration
36m
Affected: Web
Timeline · 2 updates
  1. investigating Sep 22, 2025, 07:02 PM UTC

    We are currently having issues with the "fill out" button disappearing once documents are run by users with the Filler role in the workspaces. Email invitations are still delivered to users' email addresses. Our team is already working on the issue. We appreciate your patience.

  2. resolved Sep 22, 2025, 07:39 PM UTC

    The issue was resolved, and all systems are operating as expected.

Read the full incident report →