Aircall incident

SMS - Issue with special characters on French Numbers

Minor Resolved View vendor source →

Aircall experienced a minor incident on May 16, 2025 affecting Inbound Messaging (SMS/MMS), lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 12:28 PM UTC
Resolved
May 16, 2025, 02:31 PM UTC
Duration
2h 2m
Detected by Pingoru
May 16, 2025, 12:28 PM UTC

Affected components

Inbound Messaging (SMS/MMS)

Update timeline

  1. investigating May 16, 2025, 12:28 PM UTC

    We are investigating an issue with the format of some special characters received by SMS on Aircall French numbers.

  2. identified May 16, 2025, 01:56 PM UTC

    The issue has been identified as related to changes made by one of the French carriers. We are working together with the carrier to address it, and we will be delivering further updates as soon as a solution is defined.

  3. monitoring May 16, 2025, 02:16 PM UTC

    A fix has been implemented, and we are observing positive test results. We continue to monitor the system.

  4. resolved May 16, 2025, 02:31 PM UTC

    We can confirm that this situation has been resolved. We appreciate your patience and understanding while we worked to restore normal functionality.