Aircall experienced a minor incident on May 19, 2025 affecting Aircall Workspace (Desktop) and Login, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2025, 07:35 AM UTC
We are investigating Login issues that may be impacting a small subset of Workspace App users.
- identified May 19, 2025, 10:36 AM UTC
We have identified the issue, and we are working on a fix. We will be providing an update as soon as further developments are made.
- monitoring May 19, 2025, 10:58 AM UTC
The issue should be mitigated. If users continue to experience this issue, please refresh the Aircall Workspace app to ensure the fix takes effect.
- resolved May 19, 2025, 11:08 AM UTC
We can confirm that this situation has been resolved. We appreciate your patience and understanding while we worked to restore normal functionality. If you or your customers continue to experience issues, please don’t hesitate to contact Aircall Support team.