Aircall incident

Interrupted audio on a subset of french numbers for inbound calls

Minor Resolved View vendor source →

Aircall experienced a minor incident on June 16, 2025 affecting Inbound Calls and Outbound Calls, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 08:56 AM UTC
Resolved
Jun 16, 2025, 09:57 AM UTC
Duration
1h 1m
Detected by Pingoru
Jun 16, 2025, 08:56 AM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Jun 16, 2025, 08:56 AM UTC

    We are currently investigating an issue impacting interrupted audio on both inbound and outbound calls in a subset of French numbers

  2. investigating Jun 16, 2025, 09:09 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 16, 2025, 09:15 AM UTC

    We applied a change for outbound calls and are monitoring the situation.

  4. investigating Jun 16, 2025, 09:40 AM UTC

    We are continuing to investigate this issue.

  5. identified Jun 16, 2025, 09:44 AM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Jun 16, 2025, 09:52 AM UTC

    A change has been implemented by our carrier partner and we are monitoring the situation.

  7. resolved Jun 16, 2025, 09:57 AM UTC

    This incident has been resolved