Aircall experienced a minor incident on September 24, 2025 affecting Aircall Workspace (Desktop) and Login and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2025, 10:17 AM UTC
We are currently investigating an issue where the Aircall app is displaying a banner that some services may be temporarily unavailabler.
- investigating Sep 24, 2025, 10:23 AM UTC
We are continuing to investigate this issue.
- investigating Sep 24, 2025, 10:24 AM UTC
We are continuing to investigate this issue.
- investigating Sep 24, 2025, 10:26 AM UTC
Symptoms are users not able to login to their apps and dashboard, placing or receiving calls.
- identified Sep 24, 2025, 11:57 AM UTC
We continue to investigate this issue together with our infrastructure provider. The issue seems to be identified as their network performance. We will provide further updates as soon as progress is made.
- identified Sep 24, 2025, 12:17 PM UTC
We have been able to identify the current symptoms as related to network connectivity (latency when logging in, some call controls sporadically unavailable, and a frequent connectivity banner warning in the Aircall Desktop App). Support Portal login performance may also be impacted. Our provider identified that symptoms may be circumscribed to a subset of users in the EMEA region. Our team is actively working with the provider and will provide an update as soon as more information is available.
- monitoring Sep 24, 2025, 12:32 PM UTC
The network latency we're observing is back to normal values, and we are receiving positive feedback from previously impacted users. We are now monitoring system performance to ensure stability. We are also in direct contact with our provider in order to ensure the full root cause mitigation.
- resolved Sep 24, 2025, 01:46 PM UTC
System performance has remained stable during monitoring. We can confirm that this situation has been fully resolved. We appreciate your patience and understanding while we worked with our provider to restore normal functionality. If you continue to experience any related issues, please don’t hesitate to reach out to our Support team for further assistance.