Aircall experienced a minor incident on April 7, 2025 affecting Inbound Messaging (SMS/MMS) and Outbound Messaging (SMS/MMS), lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Messaging (SMS/MMS)Outbound Messaging (SMS/MMS)
Update timeline
- investigating Apr 07, 2025, 08:20 AM UTC
We are currently investigating reports of the SMS option not loading properly for a subset of numbers A red banner appears with "An Error has Occurred"
- identified Apr 07, 2025, 08:43 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 07, 2025, 08:59 AM UTC
A fix has been implemented and we are monitoring the results
- resolved Apr 07, 2025, 09:17 AM UTC
This incident has been resolved.