Aircall incident

Dashboard Displays `Something Went Wrong`

Minor Resolved View vendor source →

Aircall experienced a minor incident on April 8, 2025 affecting Conversation Center and Analytics and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 05:52 PM UTC
Resolved
Apr 08, 2025, 07:47 PM UTC
Duration
1h 54m
Detected by Pingoru
Apr 08, 2025, 05:52 PM UTC

Affected components

Conversation CenterAnalyticsLive MonitoringNumbers Management (Purchase, Porting, Compliance)Users & TeamsMy Company (Account Management)

Update timeline

  1. investigating Apr 08, 2025, 05:52 PM UTC

    We are currently investigating an issue where the Aircall Dashboard is displaying a `Something Went Wrong` error.

  2. identified Apr 08, 2025, 06:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 08, 2025, 07:21 PM UTC

    Our team is continuing to develop the fix for the issue where the Aircall Dashboard displays a `Something Went Wrong` error. We’re closely monitoring the issue and will provide additional updates as soon as more information becomes available.

  4. monitoring Apr 08, 2025, 07:31 PM UTC

    A fix has been implemented and we’re currently monitoring the results to ensure everything is functioning as expected.

  5. resolved Apr 08, 2025, 07:47 PM UTC

    This incident has been resolved.