Aircall incident

Issue with Aircall AI Voice Agent Functionality

Minor Resolved View vendor source →

Aircall experienced a minor incident on May 9, 2025 affecting AI Voice Agent (AIVA) — Inbound, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2025, 04:52 PM UTC
Resolved
May 09, 2025, 05:29 PM UTC
Duration
37m
Detected by Pingoru
May 09, 2025, 04:52 PM UTC

Affected components

AI Voice Agent (AIVA) — Inbound

Update timeline

  1. investigating May 09, 2025, 04:52 PM UTC

    We are currently investigating an issue affecting the functionality of the Aircall AI Voice Agent. Callers may experience unexpected behavior or difficulty using this feature. Our engineering team is actively working to identify the root cause. We will provide an update as soon as more information becomes available.

  2. identified May 09, 2025, 04:56 PM UTC

    We have identified the issue affecting the Aircall AI Voice Agent and are currently implementing a fix. Callers may still experience unexpected behavior while the resolution is in progress. We’ll provide another update once the fix has been fully deployed.

  3. monitoring May 09, 2025, 05:11 PM UTC

    We have implemented a fix for the issue affecting the Aircall AI Voice Agent and are currently monitoring the results to ensure stability. Callers should begin to see improvements, but we will continue to observe performance closely. We’ll provide a final update once we confirm the issue is fully resolved.

  4. resolved May 09, 2025, 05:29 PM UTC

    The issue affecting the Aircall AI Voice Agent has been fully resolved. The root cause was identified as a disruption from our AI technology partner, which has since been addressed. We appreciate your patience and understanding while we worked to restore normal functionality. If you or your customers continue to experience any issues, please don’t hesitate to reach out to our Support team.