Aircall incident

Issues accessing Aircall App and Aircall Dashboard

Minor Resolved View vendor source →

Aircall experienced a minor incident on May 14, 2025 affecting Aircall Workspace (Desktop) and Login, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 01:04 PM UTC
Resolved
May 14, 2025, 01:44 PM UTC
Duration
40m
Detected by Pingoru
May 14, 2025, 01:04 PM UTC

Affected components

Aircall Workspace (Desktop)Login

Update timeline

  1. investigating May 14, 2025, 01:04 PM UTC

    We are currently investigating reports of instability impacting some users. Our team is actively working to identify the root cause. We’ll share more updates here as soon as we have additional information.

  2. monitoring May 14, 2025, 01:10 PM UTC

    The issue has been identified, and the system seems to have recovered to normal. We recommend the impacted issues to reload and retry accessing the App/Dashboard. We continue monitoring it and we will provide further updates as needed.

  3. resolved May 14, 2025, 01:44 PM UTC

    The issue affecting the Aircall Apps has been fully resolved. This was a transient issue that impacted our User Interface, promptly fixed by Aircall Engineering. We appreciate your patience and understanding while we worked to restore normal functionality. If you or your customers continue to experience issues, please don’t hesitate to contact Aircall Support team.