Aeries Software had 27 outages in the last 2 years totaling 191h 4m of downtime — averaging 1.1 incidents per month.
There were 27 Aeries Software outages since August 21, 2024 totaling 191h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified the source of the issue, and our team is actively working to restore access for affected districts. We will continue to provide updates as progress is made.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are reverting the status to "Identified" as it has been determined that the issue requires engineering changes to fully resolve. Our operations team is monitoring reporting capacity until a fix is released and deployed.
The changes are still being tested. They are currently scheduled to be released and deployed tonight.
A release has been scheduled for deployment to address the performance issues with reporting services.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A fix has been implemented and we're monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Customers are reporting an error during SSO login to Aeries Communications. The previous incident for this issue was closed prematurely, and we are actively continuing the investigation.
Issue remedied on affected servers. SSO function for those affected is being monitored
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We have received reports and are investigating login issues to ParentSquare for Aeries Communications customers. Please stand by for further updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are actively investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Texas Aeries Reporting servers were upscaled to a larger size. During this change, jobs may have been interrupted needing to be rerun. This occurred between 13:15 and 13:35 Central Time
We are currently investigating this issue.
We are currently experiencing degraded performance. Our engineers are currently investigating.
The issue has been identified and will be addressed during a maintenance window tonight. Performance has improved and is expected to remain operational for the rest of the business day.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently having infrastructure issues that may impact the timing of scheduled processes including attendance notifications.
The infrastructure issue was fixed. The pending scheduled tasks are currently being processed as quickly as possible.
This incident has been resolved.
There was a brief service disruption detected for a small number of our California customers at around 10:15 AM PST.
This incident has been resolved.
We are currently investigating this issue.
We have received some reports of system slowness from customers. Our initial checks show no obvious system pressure. We are currently investigating further to identify and resolve the issue.
We are continuing to investigate this issue.
We are aware of the latency issues some of you are experiencing with page loading. We want to assure you that this issue is not related to the Aeries system or our servers. The latency is due to an identified outage on the CENIC network. You can find more details and updates on the status of this outage at https://cenic.org/status We apologize for any inconvenience this may cause and appreciate your patience as the CENIC team works to resolve the issue. Thank you for your understanding.
We apologize for the inconvenience. We encountered a minor issue with last night’s release, and a step was missed during deployment. We have implemented checks to ensure this won’t happen again. The updated release is scheduled for deployment tonight at approximately 10:00 PM your local time and will be available shortly after, typically by 10:20-10:30 PM. Thank you for your patience and understanding as we work to get this right for you!
We are have identified the issue and a resolution plan is in place.
10/24 Update applied smoothly.