Aeries Software Outage History

Aeries Software is up right now

Aeries Software had 26 outages in the last 2 years totaling 236h 28m of downtime — averaging 1.1 incidents per month.

There were 26 Aeries Software outages since August 6, 2024 totaling 236h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://aeriessoftware.statuspage.io

Minor July 22, 2026

Reports of latency, version mismatch, and trouble printing reports for some customers

Detected by Pingoru
Jul 22, 2026, 04:14 PM UTC
Resolved
Jul 23, 2026, 08:11 AM UTC
Duration
15h 56m
Affected: AWS CA
Timeline · 7 updates
  1. investigating Jul 22, 2026, 04:14 PM UTC

    We are currently investigating this issue.

  2. identified Jul 22, 2026, 04:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 22, 2026, 04:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jul 22, 2026, 08:01 PM UTC

    We are reverting the status to "Identified" as it has been determined that the issue requires engineering changes to fully resolve. Our operations team is monitoring reporting capacity until a fix is released and deployed.

  5. identified Jul 22, 2026, 09:57 PM UTC

    The changes are still being tested. They are currently scheduled to be released and deployed tonight.

  6. monitoring Jul 23, 2026, 01:16 AM UTC

    A release has been scheduled for deployment to address the performance issues with reporting services.

  7. resolved Jul 23, 2026, 08:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2026

Reports of latency, slowness, and timeouts for some customers

Detected by Pingoru
May 27, 2026, 04:05 PM UTC
Resolved
May 28, 2026, 10:57 PM UTC
Duration
1d 6h
Affected: AWS CA
Timeline · 3 updates
  1. investigating May 27, 2026, 04:05 PM UTC

    We are currently investigating this issue.

  2. monitoring May 27, 2026, 07:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 28, 2026, 10:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 7, 2026

Intermittent Latency Impacting Performance

Detected by Pingoru
May 07, 2026, 06:02 PM UTC
Resolved
May 07, 2026, 11:21 PM UTC
Duration
5h 19m
Affected: AWS CA
Timeline · 2 updates
  1. monitoring May 07, 2026, 06:02 PM UTC

    A fix has been implemented and we're monitoring the results.

  2. resolved May 07, 2026, 11:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 6, 2026

Ongoing Incident: System Performance / Version Mismatch

Detected by Pingoru
May 06, 2026, 11:25 PM UTC
Resolved
May 07, 2026, 05:59 PM UTC
Duration
18h 33m
Affected: AWS CA
Timeline · 6 updates
  1. identified May 06, 2026, 11:25 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 06, 2026, 11:26 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 06, 2026, 11:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 07, 2026, 03:00 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring May 07, 2026, 05:58 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 07, 2026, 05:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 8, 2026

Reports of 503 Error - The Service is Unavailable

Detected by Pingoru
Apr 08, 2026, 02:48 PM UTC
Resolved
Apr 08, 2026, 09:25 PM UTC
Duration
6h 36m
Affected: AWS CA
Timeline · 3 updates
  1. investigating Apr 08, 2026, 02:48 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 08, 2026, 03:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 08, 2026, 09:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Aeries Communications SSO

Detected by Pingoru
Feb 23, 2026, 06:48 PM UTC
Resolved
Feb 24, 2026, 04:45 PM UTC
Duration
21h 56m
Affected: AWS CA
Timeline · 3 updates
  1. investigating Feb 23, 2026, 06:48 PM UTC

    Customers are reporting an error during SSO login to Aeries Communications. The previous incident for this issue was closed prematurely, and we are actively continuing the investigation.

  2. monitoring Feb 24, 2026, 09:14 AM UTC

    Issue remedied on affected servers. SSO function for those affected is being monitored

  3. resolved Feb 24, 2026, 04:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 28, 2026

Reports of Error Message and Unable to login

Detected by Pingoru
Jan 28, 2026, 07:55 PM UTC
Resolved
Jan 28, 2026, 08:24 PM UTC
Duration
28m
Affected: AWS CA
Timeline · 2 updates
  1. investigating Jan 28, 2026, 07:55 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 28, 2026, 08:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026

Reports of latency and slowness for some customers

Detected by Pingoru
Jan 13, 2026, 08:36 PM UTC
Resolved
Jan 14, 2026, 04:03 PM UTC
Duration
19h 26m
Affected: AWS CA
Timeline · 3 updates
  1. identified Jan 13, 2026, 08:36 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 14, 2026, 12:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 7, 2025

Reports of latency and slowness

Detected by Pingoru
Nov 07, 2025, 04:48 PM UTC
Resolved
Nov 07, 2025, 05:45 PM UTC
Duration
57m
Affected: AWS CA
Timeline · 3 updates
  1. investigating Nov 07, 2025, 04:48 PM UTC

    We are currently investigating this issue.

  2. identified Nov 07, 2025, 04:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 07, 2025, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2025

Aeries Communication SSO

Detected by Pingoru
Nov 06, 2025, 10:02 PM UTC
Resolved
Nov 06, 2025, 11:46 PM UTC
Duration
1h 44m
Affected: Aeries Software Issues
Timeline · 3 updates
  1. investigating Nov 06, 2025, 10:02 PM UTC

    We have received reports and are investigating login issues to ParentSquare for Aeries Communications customers. Please stand by for further updates.

  2. monitoring Nov 06, 2025, 11:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 06, 2025, 11:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 21, 2025

Reports of intermittent 500 Error

Detected by Pingoru
Oct 21, 2025, 02:57 PM UTC
Resolved
Oct 21, 2025, 03:50 PM UTC
Duration
52m
Affected: AWS CA
Timeline · 4 updates
  1. investigating Oct 21, 2025, 02:57 PM UTC

    We are currently investigating this issue.

  2. identified Oct 21, 2025, 03:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 21, 2025, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 21, 2025, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 9, 2025

Connection errors

Detected by Pingoru
Oct 09, 2025, 05:29 PM UTC
Resolved
Oct 09, 2025, 09:04 PM UTC
Duration
3h 35m
Affected: AWS CA
Timeline · 3 updates
  1. investigating Oct 09, 2025, 05:29 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 09, 2025, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2025, 09:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 2, 2025

Reports of intermittent 503 error

Detected by Pingoru
Oct 02, 2025, 02:52 PM UTC
Resolved
Oct 02, 2025, 03:26 PM UTC
Duration
33m
Affected: AWS CA
Timeline · 2 updates
  1. investigating Oct 02, 2025, 02:52 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 02, 2025, 03:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 1, 2025

Runtime Error - TX API

Detected by Pingoru
Oct 01, 2025, 03:29 PM UTC
Resolved
Oct 01, 2025, 04:54 PM UTC
Duration
1h 25m
Affected: AWS TX
Timeline · 3 updates
  1. identified Oct 01, 2025, 03:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 01, 2025, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 04:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 11, 2025

503 Error - The Service is Unavailable

Detected by Pingoru
Sep 11, 2025, 02:23 PM UTC
Resolved
Sep 11, 2025, 04:14 PM UTC
Duration
1h 50m
Affected: AWS CA
Timeline · 3 updates
  1. investigating Sep 11, 2025, 02:23 PM UTC

    We are actively investigating this issue.

  2. identified Sep 11, 2025, 03:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 11, 2025, 04:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2025

Degraded Performance

Detected by Pingoru
May 27, 2025, 04:45 PM UTC
Resolved
May 28, 2025, 02:48 PM UTC
Duration
22h 2m
Affected: AWS CA
Timeline · 4 updates
  1. investigating May 27, 2025, 04:45 PM UTC

    We are currently experiencing degraded performance. Our engineers are currently investigating.

  2. identified May 27, 2025, 05:35 PM UTC

    The issue has been identified and will be addressed during a maintenance window tonight. Performance has improved and is expected to remain operational for the rest of the business day.

  3. identified May 27, 2025, 07:51 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 28, 2025, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2025

Scheduled Processes are delayed

Detected by Pingoru
Feb 24, 2025, 11:11 PM UTC
Resolved
Feb 25, 2025, 01:38 AM UTC
Duration
2h 26m
Affected: AWS CA
Timeline · 3 updates
  1. identified Feb 24, 2025, 11:11 PM UTC

    We are currently having infrastructure issues that may impact the timing of scheduled processes including attendance notifications.

  2. monitoring Feb 24, 2025, 11:21 PM UTC

    The infrastructure issue was fixed. The pending scheduled tasks are currently being processed as quickly as possible.

  3. resolved Feb 25, 2025, 01:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 3, 2025

Brief Service disruption for some CA customers

Detected by Pingoru
Feb 03, 2025, 06:43 PM UTC
Resolved
Feb 03, 2025, 09:07 PM UTC
Duration
2h 24m
Affected: AWS CA
Timeline · 2 updates
  1. monitoring Feb 03, 2025, 06:43 PM UTC

    There was a brief service disruption detected for a small number of our California customers at around 10:15 AM PST.

  2. resolved Feb 03, 2025, 09:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 10, 2024

Some users are reporting slowness on page load times.

Detected by Pingoru
Dec 10, 2024, 05:21 PM UTC
Resolved
Dec 10, 2024, 06:21 PM UTC
Duration
1h
Affected: AWS CA
Timeline · 4 updates
  1. investigating Dec 10, 2024, 05:21 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 10, 2024, 05:52 PM UTC

    We have received some reports of system slowness from customers. Our initial checks show no obvious system pressure. We are currently investigating further to identify and resolve the issue.

  3. investigating Dec 10, 2024, 06:20 PM UTC

    We are continuing to investigate this issue.

  4. resolved Dec 10, 2024, 06:21 PM UTC

    We are aware of the latency issues some of you are experiencing with page loading. We want to assure you that this issue is not related to the Aeries system or our servers. The latency is due to an identified outage on the CENIC network. You can find more details and updates on the status of this outage at https://cenic.org/status We apologize for any inconvenience this may cause and appreciate your patience as the CENIC team works to resolve the issue. Thank you for your understanding.

Read the full incident report →

Minor October 25, 2024

Service Update - Release to be Redeployed Tonight

Detected by Pingoru
Oct 25, 2024, 05:16 PM UTC
Resolved
Oct 26, 2024, 05:51 AM UTC
Duration
12h 34m
Affected: Aeries Software Issues
Timeline · 3 updates
  1. investigating Oct 25, 2024, 05:16 PM UTC

    We apologize for the inconvenience. We encountered a minor issue with last night’s release, and a step was missed during deployment. We have implemented checks to ensure this won’t happen again. The updated release is scheduled for deployment tonight at approximately 10:00 PM your local time and will be available shortly after, typically by 10:20-10:30 PM. Thank you for your patience and understanding as we work to get this right for you!

  2. investigating Oct 25, 2024, 05:17 PM UTC

    We are have identified the issue and a resolution plan is in place.

  3. resolved Oct 26, 2024, 05:51 AM UTC

    10/24 Update applied smoothly.

Read the full incident report →

Minor August 21, 2024

Some users reporting receiving a timeout or service unavailable error.

Detected by Pingoru
Aug 21, 2024, 03:35 PM UTC
Resolved
Aug 22, 2024, 04:17 PM UTC
Duration
1d
Affected: AWS CAAWS TX
Timeline · 6 updates
  1. investigating Aug 21, 2024, 03:35 PM UTC

    We are investigating this issue.

  2. identified Aug 21, 2024, 04:07 PM UTC

    We are currently reviewing the cause of the issue and determining the appropriate next steps. Our priority is to ensure minimal interruptions to your service. We appreciate your patience. We will continue to update this status to keep customers informed regularly.

  3. identified Aug 21, 2024, 05:31 PM UTC

    For customers experience latency and version mismatches, this is being addressed now.

  4. identified Aug 21, 2024, 06:43 PM UTC

    The issue with "Version Mismatch" errors with Aeries Reporting processes has been resolved.

  5. monitoring Aug 21, 2024, 08:30 PM UTC

    The performance issues experienced by some customers have been addressed. Our engineers are continuing to monitor the environments closely before considering the matter resolved.

  6. resolved Aug 22, 2024, 04:17 PM UTC

    This incident has been resolved.

Read the full incident report →