AdvancedMD incident
Degraded Client Services Support: Degraded Phone and Chat Capabilities
AdvancedMD experienced a minor incident on July 16, 2025 affecting Client Services Support, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2025, 01:24 PM UTC
Our third-party communications partner is currently experiencing an outage, which is impacting our phone and chat capabilities. As a result, you might experience longer wait times. We are working with our partner to restore service. Our Incident Managers will continue to provide updates here as additional information becomes available. As a workaround, users can submit a case an online case through https://www.advancedmd.com/support/.
- resolved Jul 16, 2025, 03:41 PM UTC
Our third-party communications partner has restored access to the impacted services. Phone and chat support are now fully functional.