AdvancedMD experienced a minor incident on January 8, 2026 affecting ePrescribing, lasting 5h 19m. The incident has been resolved; the full update timeline is below.
Affected components
ePrescribing
Update timeline
- investigating Jan 08, 2026, 12:08 AM UTC
We are currently investigating an issue that is preventing units from being added to prescriptions. Our technical teams are actively working to identify the cause and implement a resolution. Incident Managers will continue to provide updates on the Status Page as more information becomes available. Thank you for your patience.
- investigating Jan 08, 2026, 01:50 AM UTC
We are continuing to investigate this issue.
- investigating Jan 08, 2026, 03:27 AM UTC
We are continuing to investigate this issue. The problem appears to be limited to specific client databases.
- identified Jan 08, 2026, 04:44 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 08, 2026, 05:28 AM UTC
This incident has been resolved.