AdvancedMD incident

AWS Outage Impacting EHR, Patient Portal, eRx & Third-party Vendors

Minor Resolved View vendor source →

AdvancedMD experienced a minor incident on October 20, 2025 affecting Patient Portal and Electronic Health Records (EHR) and 1 more component, lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:22 PM UTC
Resolved
Oct 20, 2025, 11:31 PM UTC
Duration
6h 8m
Detected by Pingoru
Oct 20, 2025, 05:22 PM UTC

Affected components

Patient PortalElectronic Health Records (EHR)ePrescribingTelehealth

Update timeline

  1. investigating Oct 20, 2025, 03:13 PM UTC

    We are currently investigating a login issue affecting some users of the AdvancedMD EHR platform. Our technical teams are actively working to identify and resolve the problem. Incident Managers will provide ongoing updates as more information becomes available.

  2. investigating Oct 20, 2025, 03:32 PM UTC

    The EHR Login Issues appears to be related to a Worldwide Incident affecting AWS. We are working with our vendor to resolve the Issue. We appreciate your patience.

  3. monitoring Oct 20, 2025, 04:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Oct 20, 2025, 05:22 PM UTC

    EHR Login Issue Resolved – Ongoing Work on Patient Portal and Third-Party Services AWS has reported a global disruption in service. You may be experiencing issues with our patient portal. Our teams are actively working to restore full functionality as quickly as possible. Additionally, we are seeing related disruptions from third-party vendors, which may impact services such as ePrescribing. We are monitoring these dependencies closely and coordinating internal and external efforts to minimize any further impact. For additional information you may follow the AWS Statuspage at: https://health.aws.amazon.com/health/status

  5. identified Oct 20, 2025, 05:27 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Oct 20, 2025, 05:55 PM UTC

    Clients and patients are now able to access the AdvancedMD Patient Portal. We continue to work with our third-party vendors to restore full functionality.

  7. monitoring Oct 20, 2025, 08:03 PM UTC

    As AWS continues working to fully resolve their degraded service, we want to reassure you that AdvancedMD applications are currently operating in a healthy state. However, we are still seeing reports of degraded performance from our telehealth and ePrescribing partners, which may affect functionality in those areas. Our incident management team remains fully engaged, monitoring all dependencies and coordinating with third-party vendors to restore full service. We will continue to provide timely updates as new information becomes available.

  8. monitoring Oct 20, 2025, 08:51 PM UTC

    We are continuing to monitor for any further issues.

  9. resolved Oct 20, 2025, 11:31 PM UTC

    This incident has been resolved.