AdvancedMD incident

PM and EHR: Errors while navigating application

Minor Resolved View vendor source →

AdvancedMD experienced a minor incident on June 17, 2025 affecting Practice Management (PM) and Electronic Health Records (EHR), lasting 18h 28m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2025, 06:27 PM UTC
Resolved
Jun 18, 2025, 12:56 PM UTC
Duration
18h 28m
Detected by Pingoru
Jun 17, 2025, 06:27 PM UTC

Affected components

Practice Management (PM)Electronic Health Records (EHR)

Update timeline

  1. investigating Jun 17, 2025, 02:47 PM UTC

    We are currently investigating an issue where some users are experiencing errors while navigating the PM and EHR applications. Our technical teams are actively working to resolve the problem. Incident Managers will continue to provide updates on the Status Page as more information becomes available.

  2. investigating Jun 17, 2025, 03:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 17, 2025, 04:32 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 17, 2025, 05:29 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jun 17, 2025, 06:27 PM UTC

    Our technical team is actively working with Amazon Web Services to identify and resolve the errors.

  6. investigating Jun 17, 2025, 08:03 PM UTC

    We sincerely apologize to users experiencing errors while using the application. Our technical team is actively working with Amazon Web Services (AWS) to identify and resolve the issue as quickly as possible. If you encounter an error while performing an action, please try again. If the issue persists, we recommend the following steps: 1) Log out of the application. 2) Close all browser windows. 3) Reopen your browser and log back in. We truly appreciate your patience and understanding as we work to resolve the errors

  7. investigating Jun 17, 2025, 10:14 PM UTC

    Our technical team is actively working with Amazon Web Services (AWS) to identify and resolve the issue as quickly as possible. If you encounter an error while performing an action, please try again. If the issue persists, we recommend the following steps: 1) Log out of the application. 2) Close all browser windows. 3) Reopen your browser and log back in. We truly appreciate your patience and understanding as we work to resolve the errors

  8. monitoring Jun 18, 2025, 04:11 AM UTC

    Amazon Web Services (AWS) has implemented a system update that resolved the issue. We will continue monitoring all systems throughout the evening to ensure full resolution.

  9. resolved Jun 18, 2025, 12:56 PM UTC

    This incident has been resolved.