AdvancedMD experienced a major incident on July 10, 2025 affecting Practice Management (PM) and Electronic Health Records (EHR), lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Practice Management (PM)Electronic Health Records (EHR)
Update timeline
- investigating Jul 10, 2025, 03:52 PM UTC
We are currently investigating an issue where some users are unable to log in to the platform. Our technical teams are actively engaged and working to resolve the problem. Incident Managers will continue to provide updates as additional information becomes available. Impacted Pools: 119
- monitoring Jul 10, 2025, 04:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2025, 05:16 PM UTC
This incident has been resolved.