AdvancedMD experienced a minor incident on January 8, 2026 affecting Practice Management (PM), lasting 6h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Practice Management (PM)
Update timeline
- investigating Jan 08, 2026, 05:19 PM UTC
We are investigating an issue where some claim runs remain in a pending state or fail to process. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available.
- monitoring Jan 08, 2026, 08:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 08, 2026, 11:41 PM UTC
This incident has been resolved.