AdvancedMD incident

Limited Access to Client Support Phone Lines

AdvancedMD experienced a minor incident on February 2, 2026 affecting Client Services Support, lasting 3m. The incident has been resolved; the full update timeline is below.

Started: Feb 02, 2026, 05:15 PM UTC
Resolved: Feb 02, 2026, 05:19 PM UTC
Duration: 3m
Detected by Pingoru: Feb 02, 2026, 05:15 PM UTC

Affected components

Client Services Support

Update timeline

investigating Feb 02, 2026, 05:15 PM UTC

We are currently experiencing a network issue affecting our phone system. As a result, you may have difficulty reaching our Client Support team by phone. We are actively working to restore service. Clients needing assistance are encouraged to use the Chat service in the meantime. Our Incident Managers will continue to post updates as new information becomes available.
resolved Feb 02, 2026, 05:19 PM UTC

This incident has been resolved.