Adobe Experience Cloud incident
Adobe Journey Optimizer: Performance issue
Ongoing since 12:30 PM UTC, affecting Adobe Journey Optimizer.
Adobe Journey Optimizer (AJO) customers in the Americas region may be unable to see expected live reporting numbers for journeys when using the Journey reporting service. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AJO Support via the Admin Console or Experience League.
Affected components
Update timeline
- monitoring Oct 28, 2026, 02:57 PM UTC
We’re investigating a performance issue.
- monitoring Oct 28, 2026, 03:09 PM UTC
Adobe Journey Optimizer (AJO) customers in the Americas region may be unable to see expected live reporting numbers for journeys when using the Journey reporting service. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AJO Support via the Admin Console or Experience League.
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