Adobe Experience Cloud incident

Acrobat Services, CC Community, Acrobat (+1 more): Availability issue

Resolved after 33 minutes, affecting Adobe Sites Optimizer, on October 28, 2026.

resolved Oct 28, 2026, 09:53 AM UTC

We’ve changed the severity level from trivial to major for the availability issue.

Started
Oct 28, 2026, 08:16 AM UTC
Resolved
Oct 28, 2026, 08:49 AM UTC
Duration
33m
Detected by Pingoru
Oct 28, 2026, 08:16 AM UTC

Affected components

Adobe Sites Optimizer

Update timeline

  1. monitoring Oct 28, 2026, 08:56 AM UTC

    Our monitoring systems have alerted to a potential issue.

  2. monitoring Oct 28, 2026, 09:00 AM UTC

    This issue has been determined to be impactful. We're investigating an availability issue.

  3. resolved Oct 28, 2026, 09:02 AM UTC

    We’ve resolved the availability issue.

  4. resolved Oct 28, 2026, 09:34 AM UTC

    We’ve resolved the availability issue.

  5. resolved Oct 28, 2026, 09:40 AM UTC

    We've changed the Services impacted for the availability issue.

  6. resolved Oct 28, 2026, 09:42 AM UTC

    We’ve resolved the availability issue.

  7. resolved Oct 28, 2026, 09:53 AM UTC

    We’ve changed the severity level from trivial to major for the availability issue.

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