Adobe Experience Cloud incident

Adobe Journey Optimizer: Performance issue

Resolved after 3 hours 37 minutes, affecting Adobe Journey Optimizer, on October 8, 2026.

resolved Oct 22, 2026, 06:03 PM UTC

The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

Started
Oct 08, 2026, 01:51 PM UTC
Resolved
Oct 08, 2026, 05:28 PM UTC
Duration
3h 37m
Detected by Pingoru
Oct 08, 2026, 01:51 PM UTC

Affected components

Adobe Journey Optimizer

Update timeline

  1. resolved Oct 11, 2026, 07:38 PM UTC

    We’ve changed the severity level from trivial to minor for the performance issue.

  2. resolved Oct 22, 2026, 06:03 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

  3. resolved Oct 22, 2026, 06:03 PM UTC

    We’ve changed the impact end date for the performance issue.

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