Adobe Experience Cloud incident
GenStudio for Performance Marketing: Performance issue
Resolved after 7 hours 45 minutes, affecting GenStudio for Performance Marketing, on September 25, 2026.
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
Affected components
Update timeline
- monitoring Sep 25, 2026, 07:14 PM UTC
We’re investigating a performance issue.
- monitoring Sep 25, 2026, 07:25 PM UTC
A subset of Adobe GenStudio customers globally may be unable to load or use templates. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe GenStudio Support via the Support Portal in Admin Console.
- monitoring Sep 25, 2026, 08:22 PM UTC
A subset of Adobe GenStudio customers globally may be experiencing a service degradation.What has changed: The Adobe engineering team has identified the code change responsible for the issue and validated a previous release suitable for rollback.Customer impact: A subset of customers may be unable to use or load templates.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe GenStudio for Performance Marketing Support via the Support Portal in Admin Console.
- monitoring Sep 25, 2026, 09:24 PM UTC
A subset of Adobe GenStudio customers globally may be experiencing a service degradation.What has changed: The Adobe engineering team continues to work toward service restoration and is actively executing mitigation efforts. Additional engineering teams remain engaged to support recovery activities.Customer Impact: A subset of customers may be unable to use or load templates.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe GenStudio for Performance Marketing Support via the Support Portal in Admin Console
- monitoring Sep 25, 2026, 09:57 PM UTC
A subset of Adobe GenStudio customers globally may have experienced a service degradation.Resolution Summary: The Adobe engineering team rolled back to a previously known-good release after resolving a deployment-pipeline limitation, and validated that template functionality was restored.Customer impact: A subset of customers may have been unable to use or load templates.If you are still experiencing symptoms, please contact GenStudio Support via the Support portal in Admin Console for further assistance.
- resolved Sep 25, 2026, 10:24 PM UTC
We’ve resolved the performance issue.
- resolved Sep 28, 2026, 11:54 PM UTC
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
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