Adobe Workfront: Performance issue

Update timeline

1. monitoring Sep 25, 2026, 03:45 PM UTC

   Our monitoring systems have alerted to a potential issue.

2. monitoring Sep 25, 2026, 03:53 PM UTC

   We’ve reduced the severity level of this issue and will no longer be publishing updates.

3. monitoring Sep 25, 2026, 04:24 PM UTC

   We’re investigating a performance issue.

4. monitoring Sep 25, 2026, 04:38 PM UTC

   A subset of Adobe Workfront customers globally may be unable to export object details and custom form data from project, task, and issue detail pages. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Workfront Support via the Support Portal in Admin Console.

5. resolved Sep 25, 2026, 04:40 PM UTC

   We’ve resolved the performance issue.

6. monitoring Oct 02, 2026, 07:21 PM UTC

   A subset of Adobe Workfront customers globally may have experienced a service degradation.Resolution Summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team corrected a configuration issue affecting a frontend application component and confirmed export functionality was restored.Customer impact: A subset of customers were unable to export project, task, and issue details, including custom form data.If you are still experiencing symptoms, please contact Adobe Workfront Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

7. resolved Oct 02, 2026, 07:34 PM UTC

   The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.