Adobe Experience Cloud incident
GenStudio for Performance Marketing: Performance issue
Resolved after 8 days 9 hours, affecting GenStudio for Performance Marketing, on September 17, 2026.
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
Affected components
Update timeline
- monitoring Sep 25, 2026, 06:31 AM UTC
We’re investigating a performance issue.
- monitoring Sep 25, 2026, 06:40 AM UTC
A subset of GenStudio customers globally may experience issues where published content does not display the expected assets. We are actively investigating this issue and will provide updates within one hour or as soon as new information becomes available. If you have any questions, please contact GenStudio Support through the Support Portal in Admin Console.
- monitoring Sep 25, 2026, 07:06 AM UTC
A subset of GenStudio customers globally may be experiencing a service degradation.What has changed: The Adobe Engineering team have identified the cause of the issue and are actively implementing and validating corrective measures to restore expected service functionality.Customer impact: A subset of GenStudio customers may experience issues where published content does not display the expected assets.We will post updates as soon as new information becomes available. If you have any questions, please contact GenStudio Support via the Support Portal in Admin Console.
- monitoring Sep 25, 2026, 10:00 AM UTC
A subset of GenStudio customers globally may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team reverted the affected change, validated the fix, and confirmed recovery of impacted services.Customer impact: A subset of GenStudio customers may have experienced issues where published content did not display the expected assets.If you are still experiencing symptoms, please contact GenStudio Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 25, 2026, 10:02 AM UTC
We’ve resolved the performance issue.
- resolved Sep 28, 2026, 04:46 PM UTC
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
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