Adobe Experience Cloud incident
Adobe Marketo Engage: Performance issue
Resolved after 1 hour 50 minutes, affecting Adobe Marketo Engage, on September 24, 2026.
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
Affected components
Update timeline
- monitoring Sep 24, 2026, 09:39 PM UTC
Our monitoring systems have alerted to a potential issue.
- monitoring Sep 24, 2026, 09:39 PM UTC
We've changed the Services impacted for this issue.
- monitoring Sep 24, 2026, 10:10 PM UTC
We've changed the Services impacted for this issue.
- monitoring Sep 24, 2026, 10:12 PM UTC
This issue has been determined to be impactful. We're investigating a performance issue.
- monitoring Sep 24, 2026, 10:28 PM UTC
A subset of Adobe Marketo Engage customers in the San Jose data center may be receiving HTTP '500' errors, session-expired messages, or unexpected logouts. We are actively investigating the issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Marketo Engage Support via the Support Portal in Admin Console.
- monitoring Sep 24, 2026, 10:31 PM UTC
We've changed the Services impacted for the performance issue.
- resolved Sep 24, 2026, 10:49 PM UTC
We’ve resolved the performance issue.
- resolved Sep 24, 2026, 10:51 PM UTC
A subset of Adobe Marketo Engage customers in the San Jose data center may have experienced a service degradation.Resolution Summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team reverted the traffic-routing change responsible for the issue and validated that customer access and session behavior returned to normal across the affected environment.Customer impact: A subset of customers hosted on affected San Jose pods experienced HTTP 500 errors, session-expired messages, and unexpected logouts.If you are still experiencing symptoms, please contact Adobe Marketo Engage Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Oct 08, 2026, 04:59 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
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